Product Information Assistant

In enterprise product customer service, handling large volumes of frequent customer inquiries through manual responses not only leads to delays but also creates excessive workload for customer service staff, affecting overall service efficiency. Many repetitive questions keep recurring, consuming significant time to process, making it difficult for teams to focus on more complex customer needs and problem-solving. Additionally, the lack of personalized recommendations based on customer behavior and needs fails to effectively improve customer satisfaction and user experience, further impacting brand image and business growth.

Now, you can utilize MaiAgent to create an AI product query assistant for your enterprise, not only effectively reducing customer service costs but also providing more personalized product recommendations that better meet customer needs, enhancing service quality and customer satisfaction!

Use Case: Creating an External Product Query Assistant for a Computer Brand

Suppose you are a product customer service specialist for a computer brand, facing numerous and diverse specification inquiries from customers that often require significant time to handle and respond to. In this case, you can utilize MaiAgent's external AI product query customer service assistant to improve work efficiency.

At this point, you can use MaiAgent to create an external AI product query customer service assistant that provides instant responses, significantly improving work efficiency while effectively reducing customer service workload, allowing you to focus on higher-value customer service tasks.

Application Process

1. Create an External AI Product Query Assistant

Fill in the AI Assistant Name

Select RAG and Language Model

When selecting the response mode, if there are no special requirements, you can choose "General Mode" to suit this use case. Reference role instructions are as follows:

# Role
You are the company's external product query assistant

# Output Format
Please use the format below to respond with the three most relevant knowledge items.

<example>
For your inquiry, we recommend the following products:

1. [Product Name] Specifications
2. [Product Name] Specifications
3. [Product Name] Specifications
</example>

# Output Restrictions
- Please respond in Traditional Chinese
- Prioritize newer data as reference material
- Do not answer information outside the knowledge base
- Answer based on knowledge base data, if unable to answer, use the text in <example> below

<example>
Sorry, this question is beyond our response scope, please contact human customer service

2. Upload Knowledge Base

Here we use HP's public product catalog as a template for upload

https://www.hptw-ebrochure.com/hipershop/rwd1185/store/F2/2024-0824_compressed.pdf

3. AI Assistant Online Application

Now, you can embed the AI assistant directly into your company website, allowing customers to make instant inquiries through the Q&A interface, providing more personalized product recommendation options that better meet their needs, enhancing user experience and satisfaction!