Multi-language Support

MaiAgent provides multi-level language support features: Web Chat supports 13 language interfaces, knowledge base supports content processing in all languages, admin dashboard provides Chinese and English interfaces, enabling your AI assistant to engage in natural and fluent conversations with global users, breaking down language barriers and expanding your business reach.

🌍 Supported Language List

MaiAgent Web Chat currently supports the following 13 languages:

Chinese Languages

• Traditional Chinese - zh-TW

• Simplified Chinese - zh-CN

International Common Languages

• English - en

Southeast Asian Languages

• Thai - th

• Malay - ms

• Vietnamese - vi

• Indonesian - id

• Filipino - fil

• Burmese - my

• Khmer - km

• Lao - lo

East Asian Languages

• Japanese - ja

• Korean - ko

Continuous Updates: We will continue to add more language support based on user needs. If you need specific language support, please contact our technical team.

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⚙️ Language Configuration Methods

1. Configuration via JavaScript

Please refer to Technical Manual—Web Chat

2. Web Chat Conversation Settings

Configuration Steps:

1. Click ⋮ in the upper right corner of the window

   
2. Click Traditional Chinese

   
3. Select your desired language

   

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🎯 Multi-Language Feature Highlights

1. Intelligent Language Detection and Response

• Automatic Recognition (Chinese and English): Supports automatic detection of Chinese and English, with the system responding in the corresponding language.

• Multi-Language Support Configuration: Supports multiple languages, with the ability to switch and select display language in settings; once selected, conversations will respond in that language.

• High Accuracy: Based on advanced NLP technology, language detection accuracy reaches 98%.

2. Natural Language Understanding

• Semantic Comprehension: Not just translation, but true understanding of semantics across different languages

• Cultural Adaptation: Considers expression habits from different cultural backgrounds

• Slang Recognition: Able to understand common slang and colloquial expressions

3. Localized Responses

• Word Choice: Uses vocabulary and expressions that align with local habits

• Format Adjustment: Adjusts date, number, and currency formats according to different languages

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📚 Knowledge Base and Interface Language Description

1. Interface Language Support Levels

MaiAgent Admin Dashboard

• Supports 3 interface languages: Traditional Chinese, Simplified Chinese, English

• Applicable for system management and configuration operations

Web Chat Interface

• Supports full interface display in 13 languages

• Includes voice recognition and voice response features

• Covers: Chinese (Traditional and Simplified), English, Thai, Japanese, Korean, Malay, Vietnamese, Indonesian, Filipino, Burmese, Khmer, Lao

2. Knowledge Base Content Processing Capabilities

All-Language Document Support

• Knowledge base can parse and process document content in any language

• No document language restrictions, supports all global language formats

• Intelligent retrieval function can precisely search in multilingual knowledge bases

Upload Steps:

1. Go to Knowledge Base Management

2. Select Add Document

3. Upload documents in any language (no language restrictions)

4. System automatically recognizes document language and creates multilingual index

3. Cross-Language Q&A Function

Core Features

• Multilingual Questions: Supports free questioning in 13 languages

• All-Language Retrieval: Searches relevant content in complete multilingual knowledge base

• Intelligent Translation: Automatically translates retrieval results into user's preferred language

• Precise Response: Ensures completeness and accuracy of answers

Operation Flow

1. Receive Question - User asks questions in any supported language (Thai, Japanese, Korean, etc.)

2. Intelligent Retrieval - System searches for most relevant content across languages

3. Content Integration - LLM analyzes and integrates multilingual data

4. Language Conversion - Translates into user's selected display language

5. Output Answer - Provides complete response

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🚀 Application Scenarios

1. Southeast Asian Market Expansion

• Regional Coverage: Supports 8 major Southeast Asian languages, covering over 600 million people

• Localized Service: Understands cultural differences and business practices in each country

• Cross-Border E-commerce: Provides native language shopping experience for customers in different countries

2. International Customer Service Center

• Global Support: Covers customer service needs in major Asian markets

• 24-Hour Service: Multilingual customer support across time zones

• Cultural Sensitivity: Understands communication styles and polite expressions across different cultures

3. Multinational Corporate Internal Use

• Employee Support: Provides internal Q&A services for multinational employees

• Knowledge Sharing: Breaks down language barriers to facilitate knowledge circulation

• Training Assistance: Multilingual training content and Q&A

4. Tourism and Hospitality Industry

• Visitor Services: Provides real-time assistance for tourists from different countries

• Attraction Introduction: Multilingual attraction information and tour guide services

• Booking Services: Supports multilingual reservation and inquiry services