Multi-language Support

MaiAgent provides multi-level language support: Web Chat supports 13 language interfaces, Knowledge Base supports content processing in all languages, Management Console provides Chinese and English interfaces, enabling your AI assistant to communicate naturally and fluently with global users, breaking down language barriers and expanding your business reach.

🌍 Supported Languages

MaiAgent Web Chat currently supports the following 13 languages:

Chinese Series

• Traditional Chinese - zh-TW

• Simplified Chinese - zh-CN

International Languages

• English - en

Southeast Asian Languages

• Thai - th

• Malay - ms

• Vietnamese - vi

• Indonesian - id

• Filipino - fil

• Burmese - my

• Khmer - km

• Lao - lo

East Asian Languages

• Japanese - ja

• Korean - ko

Continuous Updates: We will continue to add more language support based on user needs. If you require specific language support, please contact our technical team.

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⚙️ Language Configuration Methods

1. Configuration via JavaScript

Please refer to Technical Manual—Web Chat

2. Web Chat Conversation Settings

Configuration Steps:

1. Click ⋮ in the upper right corner of the window

   
2. Click Traditional Chinese

   
3. Select your desired language

   

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🎯 Multi-language Features

1. Intelligent Language Detection and Response

• Automatic Recognition (Chinese/English): Supports automatic recognition of Chinese and English, with the system responding in the corresponding language.

• Multi-language Configuration: Supports multiple languages, with the option to switch and select display language in settings; once selected, conversations will respond in that language.

• High Accuracy: Based on advanced NLP technology, language detection accuracy reaches 98%.

2. Natural Language Understanding

• Semantic Comprehension: Not just translation, but true understanding of meaning across different languages

• Cultural Adaptation: Considers expression habits from different cultural backgrounds

• Slang Recognition: Capable of understanding common slang and colloquial expressions

3. Localized Responses

• Word Choice: Uses terminology and expressions that conform to local habits

• Format Adjustment: Adjusts date, number, and currency formats according to different languages

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📚 Knowledge Base and Interface Language Description

I. Interface Language Support Levels

MaiAgent Management Console

• Supports 3 interface languages: Traditional Chinese, Simplified Chinese, English

• Applicable for system management and configuration operations

Web Chat Interface

• Supports full display in 13 languages

• Includes voice recognition and voice response functionality

• Covers: Chinese (Traditional and Simplified), English, Thai, Japanese, Korean, Malay, Vietnamese, Indonesian, Filipino, Burmese, Khmer, Lao

II. Knowledge Base Content Processing Capabilities

Full-language Document Support

• Knowledge Base can parse and process document content in any language

• No document language restrictions, supports various global language formats

• Intelligent retrieval function can accurately search within multilingual knowledge bases

Upload Steps:

1. Enter Knowledge Base Management

2. Select Add Document

3. Upload documents in any language (no language restrictions)

4. System automatically recognizes document language and creates multilingual indexes

III. Cross-language Q&A Functionality

Core Features

• Multi-language Queries: Supports free questioning in 13 languages

• Full-language Retrieval: Searches relevant content across complete multilingual knowledge base

• Intelligent Translation: Automatically translates retrieval results into user's preferred language

• Precise Responses: Ensures completeness and accuracy of answers

Workflow

1. Receive Query - User asks questions in any supported language (Thai, Japanese, Korean, etc.)

2. Intelligent Retrieval - System searches for most relevant content across languages

3. Content Integration - LLM analyzes and integrates multilingual data

4. Language Conversion - Translates into user's selected display language

5. Output Answer - Provides complete response

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🚀 Application Scenarios

1. Southeast Asian Market Expansion

• Regional Coverage: Supports 8 major Southeast Asian languages, covering over 600 million people

• Localized Services: Understands cultural differences and business practices of each country

• Cross-border E-commerce: Provides native language shopping experience for customers from different countries

2. International Customer Service Center

• Global Support: Covers customer service needs for major Asian markets

• 24-hour Service: Cross-timezone multilingual customer support

• Cultural Sensitivity: Understands communication styles and polite expressions from different cultures

3. Multinational Enterprise Internal Use

• Employee Support: Provides internal Q&A services for multinational employees

• Knowledge Sharing: Breaks down language barriers, promotes knowledge flow

• Training Assistance: Multilingual training content and Q&A

4. Tourism and Hospitality Industry

• Tourist Services: Provides instant assistance to tourists from different countries

• Attraction Information: Multilingual attraction information and guided tour services

• Booking Services: Supports multilingual reservation and inquiry services