Multilingual support

MaiAgent provides multi-level language support features:Web Chat supports 13 language interfaces,Knowledge supports processing content in all languages,The admin backend provides Chinese and English interfaces, enabling your AI assistant to have natural and fluent conversations with users worldwide, break language barriers, and expand business reach.

🌍 Supported languages list

MaiAgent Web Chat currently supports the following 13 languages:

Chinese series

• Traditional Chinese (Traditional Chinese) - zh-TW

• Simplified Chinese (Simplified Chinese) - zh-CN

International common languages

• English (English) - en

Southeast Asian languages

• Thai (Thai) - th

• Malay (Malay) - ms

• Vietnamese (Vietnamese) - vi

• Indonesian (Indonesian) - id

• Filipino (Filipino) - fil

• Burmese (Burmese) - my

• Khmer (Khmer) - km

• Lao (Lao) - lo

East Asian languages

• Japanese (Japanese) - ja

• Korean (Korean) - ko

Continuously updated: We will continuously add more language support based on user needs. If you need support for a specific language, please contact our technical team.

⚙️ How to set language

1. Set via JavaScript

2. Web Chat chat settings

Setup steps:

1. Click the top right corner of the window ⋮

   

2. Click Traditional Chinese

   
3. Choose the language you want to support

   

🎯 Multilingual feature highlights

1. Intelligent language detection and response

• Automatic recognition (Chinese/English): Supports automatic identification of Chinese and English; the system will respond in the corresponding language.

• Multilingual support settings: Supports multiple languages; you can switch and select the display language in settings; after selection, conversations will respond in that language.

• High accuracy: Based on advanced NLP technology, language detection accuracy reaches 98%.

2. Natural language understanding

• Semantic understanding: Not just translation, but truly understanding the semantics of different languages

• Cultural adaptation: Considering expression habits of different cultural backgrounds

• Slang recognition: Able to understand common slang and colloquial expressions

3. Localized responses

• Word choice: Use wording and expressions that conform to local habits

• Format adjustments: Adjust date, number, and currency formats according to different languages

📚 Knowledge base and interface language description

1. Interface language support levels

MaiAgent admin backend

• Supports 3 interface languages: Traditional Chinese, Simplified Chinese, English

• Applicable to system administration and configuration operations

Web Chat chat interface

• Supports full display in 13 languages

• Includes speech recognition and voice response features

• Includes: Chinese (Traditional and Simplified), English, Thai, Japanese, Korean, Malay, Vietnamese, Indonesian, Filipino, Burmese, Khmer, Lao

2. Knowledge base content processing capability

All-language document support

• The knowledge base can parse and process document content in any language

• No document language restrictions, supports various language formats worldwide

• Smart retrieval can accurately search within a multilingual knowledge base

Upload steps:

1. Go to Knowledge Management

2. Select Add Document

3. Upload documents in any language (no language restrictions)

4. The system automatically detects document language and creates a multilingual index

3. Cross-language Q&A functionality

Core features

• Multilingual questioning: Supports asking questions freely in 13 languages

• All-language retrieval: Search for relevant content in the complete multilingual knowledge base

• Intelligent translation: Automatically translate retrieval results into the user's preferred language

• Accurate responses: Ensure completeness and accuracy of answers

Operation flow

1. Receive question - Users ask questions using any supported language (Thai, Japanese, Korean, etc.)

2. Smart retrieval - The system searches for the most relevant content across languages

3. Content integration - LLM analyzes and integrates multilingual data

4. Language conversion - Translate into the user's selected display language

5. Output answer - Provide a complete response

🚀 Application scenarios

1. Southeast Asia market expansion

• Regional coverage: Supports 8 major Southeast Asian languages, covering over 600 million people

• Localized services: Understand cultural differences and business practices of each country

• Cross-border e-commerce: Provide native-language shopping experiences for customers from different countries

2. International customer service centers

• Global support: Cover customer service needs of major Asian markets

• 24-hour service: Multilingual customer support across time zones

• Cultural sensitivity: Understand communication styles and polite expressions of different cultures

3. Multinational corporate internal use

• Employee support: Provide internal Q&A services for multinational employees

• Knowledge sharing: Break language barriers and promote knowledge flow

• Training assistance: Multilingual training content and Q&A

4. Tourism and hospitality

• Guest services: Provide real-time assistance for tourists from different countries

• Attraction introductions: Multilingual attraction information and guided services

• Booking and ticketing: Support multilingual booking and inquiry services