Integrate conversation platform: LINE

Pre-integration checklist

• Already on MaiAgent platformcreated an "AI"

• Already in LINE Developers created a "Provider" and a LINE Official Account on the console platform

Start integration

1. Go to https://manager.line.biz/ select the official account you want to connect

Click MaiAgent Testing:

After clicking you will enter the official account settings screen:

2. Click Settings at the top right

Then enter the following screen and click the Messaging API list on the left:

3. Enable the Messaging API service

a. After entering, press Enable Messaging API

b. Choose the Provider you just created (if you have not created one yet, you can still create a Provider on this page)

After selecting, pressAgree

c. Submit privacy policy and other documents (optional)

Next, you can submit your company's internal privacy policy or other document URLs. After completing, press "ok" to proceed to the final confirmation.

4. Obtain Channel ID,Channel Secret,Channel Access Token

a. After pressing OK, you can obtain the Channel ID and Channel secret:

b. Go back to the LINE Developers page to get the Channel Access Token

Enter the MaiAgent Provider you just created

c. Find the MaiAgent Testing Channel you just created and click to enter

d. Switch to the Messaging API page and scroll down to the Channel access token area

e. Issue the Channel access token and copy it

If you have not issued Channel access token, please click Issue:

Then you can get your Channel access token and copy to use:

5. Go to your MaiAgent inbox and choose LINE

a. Click the top rightConnect Inbox

b. Choose LINE as the integration platform

6. Enter a name, choose an assistant, and paste theJust obtained Channel ID, Channel Secret,Channel Access Token

• Name:The AI assistant name you want to display on the website

• AI assistant:Select the AI assistant to connect

• LINE Channel:Enter your "Channel ID", "Channel Secret", "Channel Access Token"

After completion, press the "Connect Inbox" button at the bottom right, and the inbox will be ready.

7. Obtain the Webhook URL

Select the LINE channel you just created in the inbox, click Actions, and get the Webhook URL in the API section

8. In https://manager.line.biz/ click "Settings/Messaging API" and paste the Webhook URL you just obtained

9. In https://developers.line.biz/console/ go back to the Messaging API channel you just created to configure messaging settings

In Auto-reply messages click Edit button

Adjust the response settings as shown in the image below

10. Confirm whether the integration was successful

You can try adding your own LINE AI Assistantsaccount to chat

If the related conversations can be viewed in https://manager.line.biz/ and all conversations with MaiAgent, then the integration is successful!

⚠️ Important Notes

Limitations

• Only one AI assistant can be added to a LINE group

• Adding a new AI assistant will automatically remove the previous one