Select integration platform

MaiAgent's AI assistant can be connected to different types of conversation platforms based on actual needs; whether for external services or internal staff support, it can be applied flexibly. Below are definitions and usage descriptions for each type of integration:

📋 System default platform interfaces

When an AI assistant is created, the system will automatically create the following three platform interfaces for you:

• API: Provides a programmatic interface for developers to integrate

• Web: Built-in web chat interface that can be embedded directly into websites

• Internal: A Q&A platform for use by enterprise internal personnel

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Publicly available for external use

Suitable for external services, allowing the AI assistant to serve as the enterprise's first line of communication:

🖥️ Connect conversation platform: Website

• Features: Embed the AI assistant into the company's official website

• Use case: Respond to visitors' questions in real time, providing product information, service explanations, frequently asked questions, etc.

• Advantages: 24/7 online customer service to improve website conversion rates

💬 Connect conversation platform: LINE

• Features: Integrate into the company's official LINE account

• Use case: Provide customer service and user interactions through the widely familiar LINE messaging interface

• Advantages: Reach a large LINE user base and lower the threshold for customer use

📘 Connect conversation platform: FB Messenger

• Features: Connect to the Facebook Page's Messenger

• Use case: Use the social platform to respond to customer questions in real time and handle order inquiries, event Q&A, etc.

• Advantages: Integrate with social marketing to increase fan engagement

📱 Connect conversation platform: Telegram

• Features: Create a Telegram Bot to provide customer service

• Use case: Support one-on-one chats and group discussions, suitable for technical communities and international customer service

• Advantages: Simple connection setup, intelligent group responses, support for resetting conversations, and other practical features

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Internal use only

Suitable for internal corporate knowledge queries and process support to improve team efficiency:

🔒 Internal conversation

• Features: The AI assistant is for internal staff use only

• Use case:

  • Connect internal documents or policy databases

  • Support employees in quickly querying company policies and process explanations

  • HR regulations and SOP operation guideline queries

  • Support for onboarding training

• Advantages: Become the enterprise's intelligent knowledge hub, reducing repetitive inquiry work

🔧 API integration applications

• Features: Integrate into enterprise internal systems via API

• Use case:

  • Integrate into ERP and CRM systems

  • Connect internal workflow platforms

  • Develop customized applications

• Advantages: Deeply integrate with existing systems to provide a seamless user experience