Choose Integration Platform

MaiAgent's AI assistants can be integrated with different types of conversation platforms according to actual needs, flexibly applied for both external services and internal support for colleagues. Below are definitions and usage descriptions for various integration methods:

📋 System Default Platform Interfaces

When an AI assistant is created, the system automatically creates the following three platform interfaces for you:

• API: Provides a programmatic interface for developer integration

• Web: Built-in web conversation interface that can be directly embedded into websites

• Internal: Q&A platform for enterprise internal staff

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External Public Launch

Suitable for external services, making the AI assistant the first point of contact for enterprise external communication:

🖥️ Integration Platform: Website

• Features: Embed the AI assistant into the corporate website

• Application Scenarios: Instantly respond to visitor inquiries, provide product information, service descriptions, frequently asked questions, etc.

• Advantages: 24/7 online customer service, enhancing website conversion rates

💬 Integration Platform: LINE

• Features: Integrate with the enterprise LINE official account

• Application Scenarios: Provide customer service, user interaction, and other functions through the widely familiar LINE communication interface

• Advantages: Reach a vast LINE user base, lower customer usage barriers

📘 Integration Platform: FB Messenger

• Features: Connect to Facebook fan page Messenger

• Application Scenarios: Instantly respond to customer questions through social media platforms, handle order inquiries, event Q&A, etc.

• Advantages: Integrate social media marketing, enhance fan interaction rates

📱 Integration Platform: Telegram

• Features: Create a Telegram Bot to provide customer service

• Application Scenarios: Support personal conversations and group discussions, suitable for technical communities and international customer service

• Advantages: Simple connection setup, intelligent group responses, support for conversation reset and other practical features

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Internal Use Only

Suitable for enterprise internal knowledge queries and process support, enhancing team efficiency:

🔒 Internal Q&A

• Features: AI assistant for internal staff use only

• Application Scenarios:

  • Connect to internal documents or policy databases

  • Support employees in quickly querying company systems and process descriptions

  • Human resources regulations, SOP operation guide queries

  • New employee training support

• Advantages: Become the enterprise's intelligent knowledge hub, reducing repetitive consultation work

🔧 API Integration Applications

• Features: Integrate into enterprise internal systems through API

• Application Scenarios:

  • Integrate with ERP and CRM systems

  • Connect to internal workflow platforms

  • Develop customized applications

• Advantages: Deep integration with existing systems, providing a seamless user experience