Choose Integration Platform

MaiAgent's AI assistants can be integrated with different types of conversation platforms based on actual needs, whether for external services or internal staff support. Below are the definitions and purpose explanations for various integration methods:

📋 System Default Platform Interfaces

When an AI assistant is created, the system automatically establishes three platform interfaces:

• API: Provides programmatic interface for developer integration

• Web: Built-in web chat interface that can be embedded into websites

• Internal: Q&A platform for internal corporate use

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Public Launch

Suitable for external services, making AI assistants the first point of contact for corporate communication:

🖥️ Chat Platform Integration: Website

• Function: Embed AI assistant into corporate website

• Use Cases: Real-time visitor inquiries, product information, service explanations, FAQ responses

• Advantages: 24/7 online customer service, improved website conversion rates

💬 Chat Platform Integration: LINE

• Function: Integration with corporate LINE official account

• Use Cases: Customer service and user interaction through familiar LINE messaging interface

• Advantages: Reaches large LINE user base, reduces customer usage barriers

📘 Chat Platform Integration: FB Messenger

• Function: Connect to Facebook Page's Messenger

• Use Cases: Real-time customer inquiry responses, order consultations, event Q&A

• Advantages: Social marketing integration, increased fan engagement

📱 Chat Platform Integration: Telegram

• Function: Create Telegram Bot for customer service

• Use Cases: Support for private chats and group discussions, suitable for tech communities and international customer service

• Advantages: Simple connection setup, group smart responses, support for conversation reset

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Internal Use Only

Suitable for corporate internal knowledge queries and process support to improve team efficiency:

🔒 Internal Q&A

• Function: AI assistant for internal staff use only

• Use Cases:

  • Integration with internal documents or policy databases

  • Support quick employee queries about company policies and procedures

  • HR guidelines, SOP operational guide queries

  • New employee training support

• Advantages: Becomes corporate intelligent knowledge hub, reduces repetitive consultation work

🔧 API Integration Applications

• Function: Integration with internal systems via API

• Use Cases:

  • Integration with ERP, CRM systems

  • Connection to internal workflow platforms

  • Custom application development

• Advantages: Deep integration with existing systems, providing seamless user experience