# How to Create FAQ

## How to Upload FAQs

### Select AI Assistant

Navigate to "<mark style="color:blue;">AI Features > AI Assistant</mark>" in the left sidebar, select which AI Assistant you want to create FAQs for, and click the "<mark style="color:blue;">Actions</mark>" icon on the right.

<figure><img src="/files/cByw5UTgAAeealTbFN6Y" alt=""><figcaption></figcaption></figure>

### Add Q\&A Content

1. Navigate to "<mark style="color:blue;">AI Features > AI Assistant > Knowledge Base</mark>" in the left sidebar, select the "<mark style="color:blue;">FAQ</mark>" tab, and click the "<mark style="color:blue;">+Create FAQ</mark>" blue button in the upper right corner to start adding Q\&A content.

<figure><img src="/files/YOZ8PTT27wlsEpAdrefD" alt=""><figcaption></figcaption></figure>

2. Create FAQ

The FAQ editing page supports various answer formats:

* Basic text operations (bold, underline, italic, etc.)
* Equations
* Source code (HTML, XML)
* Embedded links (videos, websites)
  * Videos provide reference links for users (AI Assistant cannot read video content yet)

<div><figure><img src="/files/KnAV5b8oLSAMB3xxaNqC" alt=""><figcaption></figcaption></figure> <figure><img src="/files/tDhazrvwFp4DTE4WBs2K" alt=""><figcaption><p>Answer format illustration</p></figcaption></figure></div>

This allows you to use multiple formats to clearly highlight key points in answers and ensure complete information.

Using e-commerce payment methods as an example, you can add the following question to explain online payment options:

<figure><img src="/files/7NnBYiRSiNZQXoBC9elg" alt=""><figcaption></figcaption></figure>

After creation, you can click preview to confirm the answer content:

<div><figure><img src="/files/nnxL6yMIbmXSYBrDCYzk" alt=""><figcaption></figcaption></figure> <figure><img src="/files/kjrkTPAlKAt3B9442Kz5" alt=""><figcaption></figcaption></figure></div>

After adding, click "<mark style="color:blue;">Confirm</mark>", and the FAQ is created. The AI Assistant can now reference your provided answer when responding:

<figure><img src="/files/5abHWtQsxsckEnIwUdv0" alt=""><figcaption></figcaption></figure>

When customers ask questions related to online payment methods, the LLM will respond based on the FAQ content:

<figure><img src="/files/MmDs7s2QRdKW4ro6Q62b" alt=""><figcaption></figcaption></figure>

This way, you can limit the AI Assistant's response scope and prevent it from providing incorrect or non-compliant answers.

## Other Applications

### Product Operation Guidance Q\&A

Using **MaiAgent Platform Usage** as an example, if you need to help new users understand how to start using the MaiAgent system, you can add the following Q\&A in the FAQ section:

**Question:** What should I do if I don't know how to use MaiAgent?

{% hint style="info" %}
When the answer is too long, you can click preview to confirm the complete content
{% endhint %}

<div><figure><img src="/files/a8NDpidMYpMTT8Ch3F8R" alt=""><figcaption></figcaption></figure> <figure><img src="/files/ow6lBBPMcGKwr0TZNeED" alt=""><figcaption><p>Answer preview screen</p></figcaption></figure></div>

The AI Assistant will explain the available resources and getting started steps for MaiAgent based on your provided answer, and provide links from your answer for user reference:

<figure><img src="/files/OqhBJ3xVq4T5psG67Q9s" alt=""><figcaption></figcaption></figure>

***

### Knowledge Introduction

Using **LLM Technology Introduction** as an example, if you run a technology education platform and need to explain what Large Language Models (LLM) are to the general public, you can add the following Q\&A in the FAQ section:

**Question:** What is the operating principle of LLM?

{% hint style="info" %}
Video links can be entered in the answer
{% endhint %}

<div><figure><img src="/files/4Cb8F3ZYaySUCuZP8lPo" alt=""><figcaption><p>Click insert/edit media</p></figcaption></figure> <figure><img src="/files/U0H1KKbUFVLaZKNxtnYb" alt=""><figcaption><p>Link entry illustration</p></figcaption></figure></div>

<figure><img src="/files/tIpnTiZjotYjRILr0x06" alt=""><figcaption><p>Media insertion preview</p></figcaption></figure>

The AI Assistant will respond based on your configured answer and provide the video reference link for users to access:

<figure><img src="/files/lfXQOY5669act5xBdtU5" alt=""><figcaption></figcaption></figure>

***

## FAQ Management and Maintenance Key Points

**Content Timeliness Management**

* **Event Information Updates**: Immediately remove or update related content after promotional events and limited-time offers end
* **Policy Synchronization**: When company policies (such as return/exchange conditions, terms of service) change, ensure FAQ content is updated accordingly
* **Product Information Maintenance**: Reflect information about new product launches, specification changes, discontinued products, etc. in relevant Q\&As in real-time

**Data-Driven Optimization**

* **Answer Quality Improvement**: Optimize answer content for high-frequency questions to provide more detailed and practical information
* **Gap Analysis**: Discover common questions not covered in FAQs through customer feedback and customer service records

**Quality Control Mechanism**

* **Content Accuracy Check**: Regularly verify that links, contact information, and technical data in FAQs are correct
* **Tone Consistency**: Ensure all FAQ content aligns with brand tone and communication style
* **Multi-language Version Synchronization**: If multilingual support is needed, ensure content across all language versions remains synchronized

{% hint style="info" %}
You can check the hit count of FAQs to identify the most frequently asked question categories by users and update regularly.

For hit count explanation, see: [Search Testing](/maiagent-user-guide/maiagent-user-guide-en/km/test-search-result.md)
{% endhint %}

<figure><img src="/files/X5bZewuAEgZglSU720Qa" alt=""><figcaption></figcaption></figure>

This management mechanism enables the AI Assistant to always provide accurate, timely, and user-relevant responses, enhancing the overall customer service experience.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.maiagent.ai/maiagent-user-guide/maiagent-user-guide-en/km/faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.