Webhook

Purpose

Developers need to provide an API endpoint (like a URL) so the system can send data to it. When MaiAgent's AI generates a reply on the Inbox, those replies will be automatically sent to the Webhook endpoint you configured.

This setup allows you to integrate the AI's responses into your own systems, for example logging them, forwarding them to users, or applying other uses.

All delivery records for these Webhooks will also be aggregated and displayed for you on this page, making it easy to view, track, or troubleshoot at any time.

How to connect the API?

Use Cases

Customer service system integration

After the AI answers a user's question, synchronize the reply content to the company's customer service system via Webhook so support staff can view the conversation history, carry out follow-up actions, or take over manually.

Real-time notification push

Push the AI assistant's replies or specific events (such as anomalies) to communication tools like Slack, Line Notify, Email, etc., to alert relevant personnel for immediate handling.

Data analysis and record archiving

Automatically send all AI conversation data to a data warehouse, cloud database, or Google Sheets for usage behavior analysis, quality evaluation, or to create archived interaction records.

Internal process automation

If a user reports an issue, requests resources, or reports an anomaly via the AI assistant, the Webhook can automatically connect this data to internal form systems or task management tools (such as Jira, Notion) for subsequent tracking.