Webhook

Purpose

Developers need to provide an API endpoint (like a URL) where the system can send data. When MaiAgent's AI assistant generates responses on the conversation platform, these responses are automatically sent to your configured Webhook endpoint.

This setup allows you to integrate AI responses into your own system, such as logging them, forwarding them to users, or using them for other applications.

All these Webhook transmission records are centrally displayed on this page by the system, making it convenient for you to view, track, or troubleshoot issues at any time.

How to integrate with API?

Application Scenarios

Customer Service System Integration

After the AI assistant answers user questions, responses are synchronized to the enterprise's customer service system through Webhook, allowing customer service staff to view conversation records, conduct follow-up processing, or take over manually.

Real-time Notification Push

Push AI assistant responses or specific events (such as abnormal situations) to communication tools like Slack, Line Notify, Email, etc., to notify relevant personnel for immediate handling.

Data Analysis and Record Archiving

Automatically send all AI conversation data to data warehouses, cloud databases, or Google Sheets for user behavior analysis, quality assessment, or interaction record archiving.

Internal Process Automation

When users report issues, request resources, or report anomalies through the AI assistant, Webhook can automatically connect this data to internal form systems or task management tools (such as Jira, Notion) for follow-up tracking.