Reply Quality Control
The MaiAgent platform provides reply evaluation features, recording and automatically scoring each Q&A.
How to view
Go to the left feature menu "AI Features > AI > Reply Quality Control", to view recent conversation records and responses handled by the AI assistant, helping you understand the assistant's actual performance and usage.
If you need further analysis or to compile data, you can also click the blue "Export" button, and the system will automatically export the related conversation data to an Excel file for easier subsequent organization and use.
Use Cases
Customer service quality audit
Analyze whether the assistant provides correct and clear responses, helping continuously optimize reply content.
Training materials
Extract common questions and high-quality responses to use as internal training materials.
Reply strategy adjustment
Adjust knowledge content or role settings based on users' actual questions and interaction behavior.
Effectiveness evaluation and report preparation
Support management in producing monthly or weekly reports to assess AI assistant usage effectiveness and coverage.
You can clarify the cause with regard to the following related items:
Whether the provided data is sufficient
Whether RAG found any data
LLM cannot answer the question based on the reference materials
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