Response Quality Control
MaiAgent platform provides response evaluation functionality, recording and automatically scoring each Q&A interaction.
How to View
Access through the left menu under "AI Features > AI Assistant > Response Quality Control" to view recent conversation records and responses handled by the AI assistant, helping you monitor the assistant's actual performance and usage patterns.
If you need further analysis or data compilation, you can click the blue "Export" button in the top right corner. The system will automatically export the relevant conversation data to an Excel file for convenient organization and utilization.
Application Scenarios
Customer Service Quality Audit
Analyze whether the assistant provides accurate and clear responses to help continuously optimize reply content.
Training Materials
Extract common questions and high-quality responses for use as internal training materials.
Response Strategy Adjustment
Adjust knowledge base content or role settings based on actual user questions and interaction behaviors.
Performance Evaluation and Reporting
Support management in creating monthly or weekly reports to evaluate AI assistant effectiveness and coverage.
You can clarify the following related issues:
Whether data provision is sufficient
Whether RAG has found relevant data
LLM's inability to answer questions based on reference materials
Last updated
Was this helpful?