Response Quality Control

The MaiAgent platform provides reply evaluation functionality that records and automatically scores each Q&A interaction.

What is reply quality control? How to train it?

How to View

Navigate to "AI Features > AI Assistant > Reply Quality Control" in the left function menu to view recent conversation records and response content processed by the AI assistant, helping you understand the assistant's actual performance and usage.

If you need further analysis or data consolidation, you can also click the blue "Export" button in the upper right corner. The system will automatically export the relevant conversation data as an Excel file for subsequent organization and use.

Use Cases

Customer Service Quality Audit

Analyze whether the assistant provides correct and clear responses to help continuously optimize reply content.

Training Materials

Extract common questions and high-quality responses for use as internal training materials.

Reply Strategy Adjustment

Adjust knowledge base content or role settings based on actual user questions and interaction behavior.

Performance Evaluation and Report Generation

Support management in creating monthly or weekly reports to evaluate AI assistant usage effectiveness and coverage.

You can clarify the reasons for the following related issues:

• Whether sufficient data is provided

• Whether RAG found the data

• LLM cannot answer questions based on reference materials