Usage calculation

This page explains how the system calculates conversation character count and knowledge capacity. Understanding the usage calculation method can help you plan resources and design the AI more effectively.

Conversation character count calculation

How ordinary text is calculated

• In each turn of the conversation,user input and AI assistant reply are both counted.

• One character counts as one character

For example: In the conversation record, the user input will be counted as 6 characters, "您好" will be counted as 2 characters, so the total is 8 characters

User: Hello!
AI assistant: 您好

How images are calculated

Each image counts as using 500 characters

Knowledge capacity calculation

The file sizes in the knowledge upload pages of all AI assistants under the organization file size summed together equal the capacity used by the knowledge.

Usage statistics page

Please go to Organization settings to view current usage

Frequently asked questions

• If a document is deleted, is it still counted toward capacity?

  • Deleted items will not be counted