# All Conversations Feature

Click on "<mark style="color:blue;">Customer Service Chat ></mark> <mark style="color:blue;">All Conversations</mark>" in the left function bar to view conversation records from all dialogue platforms.

When necessary, online customer service personnel can intervene in conversations and reply directly within the chat box.

You can also toggle the "<mark style="color:blue;">Auto Reply</mark>" switch in the bottom right corner to turn the auto-reply function on or off.

<figure><img src="/files/aKMdeb871tr0aUkimTbx" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.maiagent.ai/maiagent-user-guide/maiagent-user-guide-en/track/reply.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.