Integrate conversation platform: FB Messenger

Pre-integration checklist

MaiAgent preparation

• Already on MaiAgent platformcreated an "AI"

Facebook permissions preparation

• The Facebook account has been invited to or has already created a Business Asset Group

• Has "Full Control" permissions for that Business Asset Group

Facebook Page permissions confirmation

• If the Page is already under the Business Asset Group: no additional adjustments needed

• If the Page is not under the Business Asset Group: you must be an administrator of that Facebook Page and have Full Control permissions

Start integration

1. Go to MaiAgent's Inbox page and click "Connect Inbox"

a. Click the top rightConnect Inbox

b. Select Messenger

c. Log in with the Facebook account of that Page.

2. Select the business and choose (claim) the Page.

Confirm the authorization; after successful creation the hosting is complete.

3. AI assistant settings

Enter the Inbox name, choose the AI and the Messenger channel (which is the Facebook Page you just claimed)

4. Confirm the connection result

Then you can try sending a test message to that Inbox within MaiAgent's internal conversation — if the AI assistant can reply normally, the connection is successful.

You can also open an AI assistant conversation on that Page and send a test message — if the bot can reply normally, the connection is successful.