> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/en/work/overview.md).

# MaiAgent Work Overview

MaiAgent Work is an AI workspace ready for every employee: MaiGPT, Agent Marketplace, and AI Meeting Records, with access granted by job role and usage and records managed centrally by the company.

**Help everyone focus on more valuable work.**

MaiAgent Work is an AI workspace for employees. Search company knowledge, organize meetings, and use Agents from the marketplace for everyday tasks, all in one place. You do not need to build an AI assistant yourself; activate your account to get started. Administrators grant access to features and models based on job roles, while the company centrally manages usage and conversation records.

## Products <a href="#products" id="products"></a>

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>MaiGPT</strong></td><td>Enterprise AI chat connected to company knowledge. Choose from multiple models, get answers with knowledge base citations, and generate Word documents, Excel spreadsheets, and presentations directly. Supports Canvas, Deep Research, image and video generation, connectors, and AI memory.</td><td><a href="/maiagent-user-guide/en/work/maigpt.md">MaiGPT</a></td></tr><tr><td><strong>Agent Marketplace</strong></td><td>Choose official built-in Agents by task without building your own. Once your organization enables them, members can use them directly in conversations.</td><td><a href="/maiagent-user-guide/en/work/built-in-agents.md">Agent Marketplace</a></td></tr><tr><td><strong>AI Meeting Records</strong></td><td>Transcribe in real time or upload recordings to automatically generate summaries, decisions, and action items, and ask questions about the meeting content.</td><td><a href="/maiagent-user-guide/en/work/meeting-records.md">AI Meeting Records</a></td></tr></tbody></table>

## Get Started by Role <a href="#start-by-role" id="start-by-role"></a>

| Your Role…                       | Recommended Starting Point                                                                                                                                                                                                                                                                                                           |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Employee**                     | [MaiGPT](/maiagent-user-guide/en/work/maigpt.md): Start with [AI Chat](/maiagent-user-guide/en/work/maigpt/chat.md), then try [Create Documents and Spreadsheets from Templates](/maiagent-user-guide/en/work/maigpt/document-templates.md)                                                                                          |
| **Frequent Meeting Participant** | [Create Meeting Records](/maiagent-user-guide/en/work/meeting-records/create-meeting.md), then use [AI Meeting Summaries and Q\&A](/maiagent-user-guide/en/work/meeting-records/summary.md) to organize key points after the meeting                                                                                                 |
| **Organization Administrator**   | First configure [MaiGPT Role Access Permissions](/maiagent-user-guide/en/org/roles/maigpt-role-permissions.md) and [Member Credits Quota Management](/maiagent-user-guide/en/org/credits/member-credit-quota.md), then enable official Agents in the [Agent Marketplace](/maiagent-user-guide/en/work/built-in-agents/management.md) |
| **Department Knowledge Owner**   | First [Create a Knowledge Base](/maiagent-user-guide/en/build/knowledge-base/km-basic-settings.md) so colleagues can look up department information through MaiGPT or [Internal Q\&A](/maiagent-user-guide/en/work/explain.md)                                                                                                       |

## A Common Starting Point: Internal Knowledge Q\&A <a href="#common-starting-point" id="common-starting-point"></a>

Most companies start with “one department’s manuals and SOPs”:

{% stepper %}
{% step %}

### Organize One Department’s Documents <a href="#prepare-documents" id="prepare-documents"></a>

Select the manuals, SOPs, and frequently asked questions most relevant to your work and upload them to a [Knowledge Base](/maiagent-user-guide/en/build/knowledge-base/km.md).
{% endstep %}

{% step %}

### Let Colleagues Ask Questions Directly <a href="#ask-questions" id="ask-questions"></a>

Colleagues ask questions in MaiGPT or Internal Q\&A. MaiGPT answers include citations to knowledge base sources; click a citation to view the original document.
{% endstep %}

{% step %}

### Expand to the Next Department <a href="#expand" id="expand"></a>

After verifying answer quality, apply the same approach to other departments. Control access through [Roles and Permissions](/maiagent-user-guide/en/org/roles.md).
{% endstep %}
{% endstepper %}

## Use Cases <a href="#use-cases" id="use-cases"></a>

* [Internal Knowledge Management](/maiagent-user-guide/en/work/km.md): professional knowledge, meeting needs, financial analysis, billing costs, and credit analysis
* [Image Vision](/maiagent-user-guide/en/work/image-vision.md): recognition of invoices, official documents, business cards, and identity documents

{% hint style="info" %}
To design your own AI assistants and integrate enterprise systems, see [MaiAgent Build Overview](/maiagent-user-guide/en/build/overview.md). To bring AI to customer touchpoints, see [MaiAgent Serve Overview](/maiagent-user-guide/en/serve/overview.md).
{% endhint %}


---

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