> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/en/readme.md). # Overview MaiAgent is an enterprise AI Agent platform. **Make AI part of everyday work—built on company assets, governed by security.** The platform holds **both ISO 27001 and ISO 27701 certifications**, delivers **95–99.5%** accuracy in RAG knowledge Q\&A, and supports **flexible switching between multiple models**, including Claude, GPT, Gemini, and Gemma. It can be deployed as SaaS, in the cloud, on premises, or in a hybrid cloud. More than **100 enterprises and public sector organizations** have adopted the platform, with over **20,000 AI Agents built** to date. *** ## Three Product Lines MaiAgent offers three product lines for different use cases. Use them individually or together. All three share the same knowledge bases, permissions, and usage management.
MaiAgent Work｜Employee ProductivityHelp everyone focus on more valuable work. MaiGPT, the Agent marketplace, and AI meeting notes are ready for employees to use out of the box.MaiAgent Work Overview
MaiAgent Serve｜Customer ServiceTurn every conversation into better service. Text support, phone support, and the customer service Copilot share one AI assistant across your website, LINE, Messenger, and phone channels.MaiAgent Serve Overview
MaiAgent Build｜Agent DevelopmentTurn your ideas into enterprise AI Agents. Agent Builder defines roles, knowledge, tools, and permissions; AI Gateway provides unified model access; and AgentOps enables testing before launch and monitoring afterward.MaiAgent Build Overview
For settings shared across all three product lines, including organizations, members, role permissions, SSO, and Credits, see [Organization Management and Governance](/maiagent-user-guide/en/org/organization-overview.md). *** ## Why Choose MaiAgent | Advantage | Description | | ------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **95–99.5% RAG Accuracy** | Patented semantic chunking + Rerank reranking + hybrid retrieval significantly reduce AI hallucinations | | **Model Freedom** | Switch freely between Claude, GPT, Gemini, Gemma, Grok, Llama, DeepSeek, Qwen, and other models without being tied to a single vendor | | **Data Sovereignty** | Deploy as SaaS, in the cloud, on premises, or in a hybrid cloud, with your data always under your control | | **Enterprise Security** | Both ISO 27001 and ISO 27701 certifications, RBAC access control, and comprehensive audit logs | | **One Platform, Three Product Lines** | Employee productivity, customer service, and Agent development share the same knowledge and governance, so you can move between use cases without starting over | | **Omnichannel Integration** | Supports Web Chat, LINE, Facebook Messenger, Instagram, Telegram, Teams, WhatsApp, Email, and Slack | *** ## Where Should You Start? Choose the best starting point for your role or needs: | If you are... | Start here | | ------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | **A first-time user** | [Apply for an Account](/maiagent-user-guide/en/start/apply.md) — Sign up and get started quickly | | **An employee or MaiGPT user** | [MaiAgent Work Overview](/maiagent-user-guide/en/work/overview.md) — MaiGPT, the Agent marketplace, and AI meeting notes | | **A customer service manager or representative** | [MaiAgent Serve Overview](/maiagent-user-guide/en/serve/overview.md) — Connect conversation platforms, hand off to human agents, and manage service quality | | **An AI assistant builder** | [MaiAgent Build Overview](/maiagent-user-guide/en/build/overview.md) — Build your company's AI assistants with Agent Builder | | **An IT or organization administrator** | [Organization and Member Management](/maiagent-user-guide/en/org/overview.md) — Configure organizations, role permissions, and SSO | | **A developer** | [Technical Guide](https://docs.maiagent.ai/tech) — APIs, Web Chat SDK, and system integration | *** ## Use Cases Real-world deployments across industries, grouped by product line: * **MaiAgent Work**: [Internal Knowledge Management](/maiagent-user-guide/en/work/km.md) (specialized knowledge bases, meeting management, financial analysis, and credit analysis), [Image Vision](/maiagent-user-guide/en/work/image-vision.md) (invoice, official document, business card, and identity document recognition) * **MaiAgent Serve**: [Text Customer Service](/maiagent-user-guide/en/serve/text.md) (regulatory inquiries and product inquiry assistants), [Voice Customer Service](/maiagent-user-guide/en/serve/voicecs.md) (IVR intent recognition, call summaries, and quality checks) * **MaiAgent Build**: [External Data Integration](/maiagent-user-guide/en/build/integrate.md) (integration with external APIs, such as agricultural data), [AI Assistant Optimization Consulting](/maiagent-user-guide/en/build/optimizer-assistant.md) *** {% hint style="info" %} Need more help? [Contact us](https://maiagent.ai/pricing#contact-form) to have a specialist plan the best deployment approach for your needs. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.maiagent.ai/maiagent-user-guide/en/readme.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. 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