Welcome to MaiAgent

The MaiAgent technical manual entry point for IT teams, developers, and systems integration partners. Explore platform deployment, identity integration (SSO/SCIM/OAuth), API integration, and Agent tec

MaiAgent is an enterprise AI Agent platform that gives businesses their own AI core, built on company assets and governed by security controls. Deploy it as SaaS, in the cloud, on premises, or in a hybrid cloud—with the same platform and API.

This technical manual is for IT teams, developers, and systems integration partners. It covers platform deployment, identity integration, API integration, and the technology behind Agents. For feature instructions, see the User Manual.

Find Integration Options by Product Line

MaiAgent has three product lines, each with a different integration focus:

Product Line

What You Want to Do

Start Here

MaiAgent Work｜Employee Productivity

Let organization members use MaiGPT within your own systems

Add MaiGPT to Your System

MaiAgent Serve｜Customer Service

Embed Agents in your website or product for customers and integrate with existing customer service systems

Software Vendor Integration Guide, Web Chat Embedding and SDK, Third-Party Customer Service System Integration

MaiAgent Build｜Agent Development

Build and call Agents through APIs, and integrate models and enterprise systems

API Quickstart, MCP and External Services, AI Gateway: OpenAI-Compatible API Integration

Shared foundations across all three product lines:

Getting Started with Generative AI: Core concepts such as LLMs, RAG, Embedding, and Reranker
Technical Principles: How role instructions, Text to SQL, Function Calling, skills, and safeguards work
Identity and Permissions: Member provisioning (SCIM/invitations/SSO), SAML SSO, and knowledge access permissions
Platform Setup and Deployment: SaaS/private cloud/on-premises environments, deployment architecture, and GPU compute planning