> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/maiagent-user-guide-ja/application/text.md).

# テキストカスタマーサポート

企業のカスタマーサポート業務では、大量かつ頻繁に寄せられる顧客からの問い合わせに対して、人手による対応では遅延が発生しやすいうえ、担当者の負担が過度に大きくなり、サービス全体の効率にも影響してしまいます。繰り返し発生する定型的な質問への対応に多くの時間を取られ、チームはより複雑な顧客ニーズや問題解決に注力しづらくなります。

これからは、MaiAgent を活用して企業の社外向け AI テキストカスタマーサポートアシスタントを構築することで、カスタマーサポートのコストを効果的に削減し、サービス品質と顧客満足度を高めることができます。


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.maiagent.ai/maiagent-user-guide/maiagent-user-guide-ja/application/text.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.