Trial & Subscription Plans
Learn about the differences between trial and subscription plans and how to upgrade — Under the Credits system, a single quota covers all AI features.
✨ MaiAgent has fully adopted the Credits billing system since 2026/06/02 — Multiple enterprise clients (in finance, government, retail, and other industries) have already upgraded early. All plan quotas listed on this page are expressed in Credits, and a single quota covers all AI features including conversations, voice, image generation, document parsing, and more.
For the full Credits system documentation, see Credits Billing System. To upgrade early, contact sales@maiagent.ai.
Trial
Newly registered organizations automatically receive a 14-day Enterprise plan trial. During the trial period, you can use all Enterprise features to fully evaluate whether the platform meets your needs.
After the trial ends, the plan will automatically convert to the Free plan if not upgraded
All data and settings created during the trial will be fully preserved
During the trial, you can check the remaining days in the banner at the top of the dashboard and click to upgrade at any time.
Plan Comparison
Usage Quota
Monthly Credits
1,000
500,000
5,000,000
10,000,000
Upload File Size Limit
20 MB
100 MB
10 GB
10 GB
Number of AI Assistants
Limited
Limited
Unlimited
Unlimited
Under the Credits system, all features including text, image, voice, and document parsing are billed uniformly in Credits — no need to purchase additional advanced feature modules. For detailed rates by model, see Credits Billing System.
Available Tokens Reference by Plan
Depending on the model used, the same amount of Credits can process different token volumes as follows (using the Claude series as an example):
Standard
500,000
~11.48M tokens
~3.83M tokens
~770K tokens
Professional
5,000,000
~114.78M tokens
~38.26M tokens
~7.65M tokens
Enterprise
10,000,000
~229.57M tokens
~76.52M tokens
~15.30M tokens
Feature Differences
AI Assistants (RAG / Agent)
✅
✅
✅
✅
Knowledge Base Management
✅
✅
✅
✅
MCP / API Tool Integration
✅
✅
✅
✅
Skill Management
✅
✅
✅
✅
Multi-Channel Integration (Web Chat, LINE, Teams, etc.)
✅
✅
✅
✅
AgentOps (Automated Evaluation & Monitoring)
❌
✅
✅
✅
Custom Logo
❌
❌
❌
✅
SSO Single Sign-On (SAML / Keycloak)
❌
❌
❌
✅
AWS Guardrails (AI Safety Protection)
❌
❌
❌
✅
DLP Integration (Data Loss Prevention)
❌
❌
❌
✅
Free plan Credits quota resets monthly. If the monthly quota is exhausted, you must wait for the next month's reset or upgrade to a paid plan.
Credits Top-Up
When the monthly quota is insufficient, you can purchase additional Credits at any time. Top-ups take effect immediately and are valid for 12 months from the purchase date.
NT$100
50,000
NT$1,000
500,000
NT$2,000
1,000,000
NT$5,000
2,500,000
For detailed top-up methods and rates, go to Organization Settings → Credits, or see Credits Billing System.
Upgrade Plan
Plan upgrades are handled by a dedicated sales team member who will assess your needs and provide the most suitable plan configuration for your company.
Contact Methods:
Sales Team: sales@maiagent.ai
Website Support: https://maiagent.ai (chat window in the bottom-right corner)
In-Platform Support: Start a conversation directly after logging into the dashboard
Upgrades take effect immediately, all data and settings are fully preserved, and the IT department does not need to do anything.
Activate a Plan to Continue Using Full AI Services
Starting 2026-06-09, when an organization does not have an active paid plan (including Free plan, trial ended without upgrading, or paid plan expired without renewal), operations requiring AI computation on the platform will prompt you to upgrade. Service is restored immediately after upgrading or renewing.
Which Operations Require an Active Plan
Without an active paid plan, all features requiring AI computation are unavailable. Attempting related operations will display a prompt guiding you to upgrade. This includes but is not limited to:
Chatting with AI assistants, sending messages
Creating or editing AI assistants (Chatbots)
Uploading knowledge base documents, performing document parsing
Knowledge base queries, web searches
Voice, image generation, and other multimodal features
Executing tools, automated replies via channel integrations
Scheduled tasks
What Happens to Data After a Plan Expires or Downgrades to Free?
AI assistants will stop responding, and all AI features (conversations, voice, image generation, etc.) are temporarily disabled
You can still log into the dashboard to view history and export data
Starting from the plan expiration date, the platform will retain your data for 90 days. To ensure your data can be restored with one click at any time, knowledge base vectors and file storage space will be preserved during this period, incurring only storage space Credits costs (excluding AI feature costs such as conversations and generation)
Resubscribing within 90 days fully restores all data and services; storage fees incurred during the retention period will be settled upon plan restoration
If the subscription is not restored after 90 days, organization data will be permanently deleted and cannot be recovered
Retaining your knowledge base vectors and files during the retention period ensures that you can restore immediately without re-uploading and re-parsing. To avoid service interruption and storage fees during the retention period, we recommend renewing before your plan expires (renewal can be processed up to 3 months before expiration).
What to Do When You See the Prompt
Plan upgrades or renewals are handled by a dedicated sales team member:
Contact your dedicated sales representative
If you are unsure who your representative is, email sales@maiagent.ai and the sales team will assist you
Not sure about your organization's current plan status? Go to Organization Settings → Credits in the dashboard to view your current plan and balance.
FAQ
Q: Can the trial period be extended?
Generally, the trial period cannot be extended. If you have special requirements, contact the sales team to discuss: sales@maiagent.ai.
Q: What happens after the trial period ends?
The system will automatically convert the plan to the Free plan. Starting 2026-06-09, performing operations that require AI computation on the Free plan (such as chatting with assistants, uploading to the knowledge base, etc.) will prompt you to upgrade. Data is retained for 90 days from the plan expiration date; resubscribing during this period fully restores everything. Data will be permanently deleted if not resubscribed after the retention period. See What Happens to Data After a Plan Expires or Downgrades to Free? for details.
Q: Can I downgrade from a paid plan?
Yes. After the subscription expires, it will automatically convert to the Free plan. Note that starting 2026-06-09, performing operations that require AI computation on the Free plan will prompt you to upgrade. Data is retained for 90 days from the expiration date; renewing during this period fully restores everything. Data will be permanently deleted if not resubscribed after the retention period. See What Happens to Data After a Plan Expires or Downgrades to Free? for details.
Q: How do I check my Credits usage?
Go to Organization Settings → Credits. In the Overview, you can see your real-time balance and monthly trends. In Deposit Records, you can view each Credits source and validity period. In Consumption Records, you can view detailed usage for each transaction and export to CSV.
Q: I am currently on a word-count-based plan. Do I need to do anything?
No. Before 2026/06/02, the system will automatically convert all organizations to the Credits system. Remaining word quotas will be automatically converted at a rate of 1 word = 1 Credit with no reduction. Want to upgrade early and enjoy full features? Contact sales@maiagent.ai.
Q: Which clients have already upgraded early?
We already have multiple enterprise clients (spanning finance, government, retail, and other industries) who have switched to the Credits system early. Key reasons include: a single quota covering all AI features such as voice and image generation, model-tier-based billing that allows cost optimization by use case, and transparent usage details for easy financial reconciliation.
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