Delete Organization

Permanently delete an entire organization and all its data

When you no longer need an organization, you can delete the entire organization from the Organization Overview page.

This action is irreversible. Once the organization is deleted, all data cannot be recovered.

Deleting an organization will permanently remove all data under that organization, and it cannot be restored by any means. Please make sure to confirm before proceeding.

What is Delete Organization?

Deleting an organization will permanently remove the entire organization along with all its resources from the system at once. This is not "deactivating" or "temporarily closing" — it is a complete deletion. Once completed, all content belonging to that organization can never be retrieved.

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Before You Delete

After deleting an organization, the following data will be permanently deleted and cannot be recovered:

• All AI assistants and their configurations under the organization

• All knowledge bases and uploaded files

• All conversation records and statistical data

• All member and role permission settings

• Integration settings for conversation channels (WebChat, LINE, Messenger, etc.)

• Billing and quota-related data

Impact on members:

• All members will immediately lose access to this organization

• External services provided through various channels (WebChat, LINE, etc.) will stop immediately

• Members' personal accounts will not be deleted. If they also belong to other organizations, they can continue to use those organizations normally

If you are only temporarily not using this organization, please do not delete it. Deletion cannot be undone and will disrupt all external services. It is recommended to export any data you need to keep (conversation records, knowledge base files, etc.) before proceeding.

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Who Can Delete an Organization?

Any member who can access the Organization Overview page and can see the Delete Organization button is able to perform the deletion.

Since this action is irreversible and the permission scope is broad, it is recommended to clearly define within the organization who has the authority to delete the organization, to avoid accidental deletion causing irrecoverable data loss.

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Steps

1

Go to Organization Overview

Confirm that the current organization is the one you want to delete (you can check the organization name in the upper right corner), then click Organization Settings in the left menu to go to the Organization Overview page.

2

Click the "Delete Organization" Button

Find the Delete Organization button on the page and click it.

3

Enter the Organization Name to Confirm

The system will display a confirmation dialog with the message "This action is irreversible. Once the organization is deleted, all data cannot be recovered." You must enter the name of the organization as a secondary confirmation. The request can only be submitted after the name is verified, to prevent accidental deletion.

4

Deletion Complete

After confirmation, the organization will be permanently deleted. You will be redirected to another organization (if available) or the login page. At this point, all data belonging to that organization can no longer be recovered.

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FAQ

Q: Can a deleted organization be restored?

A: No. This action is irreversible. The organization and all its data (AI assistants, knowledge bases, conversation records, etc.) will be permanently deleted and cannot be recovered by any means.

Q: Will deleting an organization also delete my personal account?

A: No. Deleting an organization only removes the organization itself and does not affect your personal account. If you also belong to other organizations, you can continue to use them normally.

Q: What happens to paid quotas after deletion?

A: After the organization is deleted, billing and quota data associated with that organization will be removed as well. If you have any billing-related questions, please contact the sales team.

Q: Why do I need to enter the organization name when deleting?

A: Because deletion cannot be undone, entering the organization name serves as a secondary confirmation mechanism to prevent accidental deletion caused by mistakenly clicking the button.