Integrate with Platform: LINE

Pre-Connection Checklist

• An "AI Assistant" has been created on the MaiAgent platform

• A "Provider" and a LINE Official Account have been created on the LINE Developers console

Start Connection

1. Go to https://manager.line.biz/ and select the official account you want to connect

Click MaiAgent Testing:

After clicking, you will enter the official account settings page:

2. Click Settings in the upper right corner

Then enter the following page and click Messaging API in the left menu:

3. Enable the Messaging API Service

a. Click Enable Messaging API

b. Select the Provider you just created (if you haven't created one yet, you can still create a Provider on this page)

After selecting, click Agree

c. Submit privacy policy documents (optional)

In the next step, you can enter the URL of your company's internal privacy policy documents. After completion, click "ok" to proceed to the final confirmation step.

Before clicking ok, please confirm that the connected Provider is correct. This action cannot be undone after clicking ok.

4. Obtain the Channel ID, Channel Secret, and Channel Access Token

a. After clicking OK, you can obtain the Channel ID and Channel Secret for the Messaging API service:

b. Return to the LINE Developers page to obtain the Channel Access Token

Enter the MaiAgent Provider you just created

c. Find the MaiAgent Testing Channel you just created and click to enter

d. Switch to the Messaging API page and scroll down to the Channel access token section

e. Issue and copy the Channel access token

If you have not yet issued a Channel access token, click Issue:

Then you will get your Channel access token and can copy it:

5. Go to MaiAgent Chat Platforms and select LINE

a. Click Connect Chat Platform in the upper right corner

b. Select LINE as the connection platform

6. Enter the name, select the assistant, and paste the Channel ID, Channel Secret, and Channel Access Token you just obtained

• Name: The AI Assistant name you want to display on the website

• AI Assistant: Select the AI Assistant to connect

• LINE Channel: Enter your "Channel ID", "Channel Secret", and "Channel Access Token"

After completion, click the "Connect Chat Platform" button in the lower right corner, and the chat platform will be ready.

7. Obtain the Webhook URL

Go to Chat Platforms, select the LINE channel you just created, click Operations, and obtain the Webhook URL in the API section

8. Go to https://manager.line.biz/, click "Settings/Messaging API", and paste the Webhook URL you just obtained

9. Return to the Messaging API channel you just created at https://developers.line.biz/console/ and configure the conversation settings

Click the Edit button next to Auto-reply messages

Adjust the response settings as shown below

10. Verify the connection

You can try adding your own LINE AI Assistant account and starting a conversation

If the conversation can be viewed in both https://manager.line.biz/ and MaiAgent's All Conversations, the connection is successful!

⚠️ Important Notes

Limitations

• A LINE group can only have one AI Assistant added

• Adding a new AI Assistant will automatically remove the previous one