> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/maiagent-user-guide-en/conversations/choose-channel.md).

# Choose an Integration Platform

MaiAgent's AI Assistant can be connected to different types of chat platforms based on your needs, whether for external customer service or internal team support. Below are the definitions and use cases for each connection type:

## 📋 <mark style="color:blue;">**System Default Platform Interfaces**</mark>

When an AI Assistant is created, the system automatically creates the following three platform interfaces:

* **API**: Provides a programmatic interface for developer integration
* **Web**: Built-in web chat interface that can be embedded directly on websites
* **Internal**: A Q\&A platform for internal company use

***

## <mark style="color:blue;">External Public Deployment</mark>

Suitable for external services, making the AI Assistant the frontline communication channel for your business:

#### **🖥️ Connect Chat Platform: Website**

* **Function**: Embed the AI Assistant on your company website
* **Use case**: Instantly respond to visitor inquiries, provide product information, service descriptions, FAQ answers, etc.
* **Advantage**: 24/7 online customer service to improve website conversion rates

#### **💬 Connect Chat Platform: LINE**

* **Function**: Integrate with your LINE Official Account
* **Use case**: Provide customer service and user interaction through the widely used LINE messaging interface
* **Advantage**: Reach the large LINE user base and lower the barrier for customer engagement

#### **📘 Connect Chat Platform: FB Messenger**

* **Function**: Connect to your Facebook Page's Messenger
* **Use case**: Instantly reply to customer questions through social media, handle order inquiries, event Q\&A, etc.
* **Advantage**: Integrate with social marketing to boost fan engagement

#### **📱 Connect Chat Platform: Telegram**

* **Function**: Create a Telegram Bot for customer service
* **Use case**: Supports individual conversations and group discussions; suitable for tech communities and international customer service
* **Advantage**: Simple connection setup, smart group responses, conversation reset support, and other practical features

***

## <mark style="color:blue;">Internal Use Only</mark>

Suitable for internal knowledge queries and process support to improve team efficiency:

#### **🔒 Internal Q\&A**

* **Function**: AI Assistant is available only to internal staff
* **Use cases**:
  * Connect to internal documents or policy databases
  * Help employees quickly look up company policies and process guides
  * HR policy and SOP reference
  * New employee onboarding support
* **Advantage**: Serves as an intelligent knowledge hub for the enterprise, reducing repetitive inquiry workload

#### **🔧 API Integration**

* **Function**: Integrate with internal enterprise systems via API
* **Use cases**:
  * Integrate with ERP and CRM systems
  * Connect to internal workflow platforms
  * Develop custom applications
* **Advantage**: Deep integration with existing systems for a seamless user experience


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