Professional knowledge management

When companies implement knowledge management, existing systems are often limited to keyword search, which not only has limited semantic understanding but also yields search results that are often not precise enough to meet large and diverse enterprise knowledge needs. Now, you can use MaiAgent to build a dedicated internal AI knowledge assistant for your company, achieving smarter and more convenient knowledge management!

Use case: Build an AI Q&A assistant for maritime expertise

Suppose you are a supply chain management specialist at a shipping company who needs to regularly read journals and reports to grasp the latest shipping trends as important bases for business operations and decision-making. However, as international conditions change rapidly and industry knowledge evolves daily, the volume of information is large and scattered, making it difficult to grasp the key points in time. In this case, you can use MaiAgent to create a dedicated internal AI Q&A assistant that can quickly locate, understand, and internalize key knowledge, help you keep up with trends in real time, and promote knowledge flow and work efficiency across the organization, enhancing the company's responsiveness and competitiveness in a fast-changing market.

Application process

1. Create a maritime expertise AI Q&A assistant

Enter the AI assistant name

Choose RAG and language model

When selecting the answering mode, if there are no special requirements you can choose "General Mode", which will meet this use case. The role instruction reference is as follows

# Role
You are the internal maritime knowledge Q&A assistant for a shipping company

# Output format
Please use the example format below and reply with the three most relevant pieces of knowledge.

<example>
The issue you raised is related to the following content:

1. [Title] (content summary)
2. [Title] (content summary)
3. [Title] (content summary)
</example>

# Output constraints
- Please reply in Traditional Chinese
- Use Taiwanese terms for proper nouns; for example, the term used in Mainland China "集裝箱" should be changed to "貨櫃"
- Prioritize references with more recent dates
- Do not answer with information that is outside the scope of the knowledge base
- Answer based on the knowledge base; if you cannot answer, please respond with the text inside the <example> below

<example>
We are sorry; the knowledge base currently does not include the information you requested

Set permissions, assign roles, and click Save

2. Upload the knowledge base

Here we use publicly available materials—the UNCTAD 2024 Review of Maritime Transport and CR technical bulletin—as examples of reference sources for the knowledge base

Here we use two public sources—the UNCTAD 2024 Review of Maritime Transport and the CR technical bulletin from the Ship Classification Foundation—as examples to serve as reference basis for building the knowledge base.

https://unctad.org/system/files/official-document/rmt2024overview_ch.pdf

https://www.crclass.org/wp-content/uploads/2025/02/138.pdf

3. AI assistant go-live and application

When you need to understand shipping-related topics, you can now ask questions directly through the AI assistant Q&A interface! For example, if your manager assigns you to write an analysis report on the Panama Canal, you only need to ask the AI assistant to receive relevant information immediately, without having to check documents one by one, improving report production efficiency!