Skills

What Is This?

A skill is a multi-step reasoning workflow for an Agent. You define an SOP in natural language, and the Agent follows this workflow step by step when it encounters a relevant scenario in conversation.

If tools are an Agent's "individual capabilities," skills are "chaining multiple capabilities into a complete workflow."

An Example

Suppose you want your Agent to handle "customer quotes":

Without skills: The Agent might give scattered responses and miss important information.

With skills: You define a quoting SOP —

1. First confirm the product model the customer needs
2. Look up the product price list (using a tool)
3. Confirm the customer's quantity requirements
4. Apply discount rules based on quantity
5. Generate a quote summary
6. Ask the customer if adjustments are needed

The Agent follows this workflow to guide the conversation, ensuring no step is missed.

What Can Be Used Inside a Skill?

Skills can reference tools and knowledge bases already mounted on the Agent, so data lookups or action execution during the workflow happen automatically.

Combination	Description
Tools	Used when the skill workflow needs to call external services
Knowledge Base	Used when the skill workflow needs to look up reference materials
Resource Files	Skills can include reference documents that the Agent can consult during execution

When Should You Use Skills?

• Workflows with fixed SOPs: Quoting, complaint handling, problem diagnosis

• Multi-turn information gathering: Booking workflows (need to ask for date, time, number of people)

• Conditional branching: Taking different processing paths based on different situations

• Ensuring no steps are missed: Form-filling guidance, review workflows

When Don't You Need Skills?

• Simple Q&A (a knowledge base is sufficient)

• Only need to look up one piece of data or perform one action (just use a tool)

Advanced Note: Skills are defined as plain-text prompts, not flowcharts or code. This means you can describe an entire workflow in natural language, and the Agent will understand and execute it. Skills also support uploading resource files as supplementary references.

What Do I Need to Do?

1. Create a skill — Write manually or upload a skill definition file

2. Describe the workflow — Write out the complete processing steps in natural language

3. Attach resources — Add reference documents or tools if needed

4. Mount to an Agent — Enable this skill in the Agent settings

5. Test — Simulate user conversations to verify the workflow runs smoothly