> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/maiagent-user-guide-en/readme.md).

# Overview

MaiAgent is an enterprise-grade generative AI platform that helps businesses achieve end-to-end AI adoption — from AI conversations and knowledge management to intelligent automation. The platform holds **ISO 27001 and ISO 27701 dual certifications**, uses patented RAG technology to achieve **95% response accuracy**, supports **free switching among multiple models** including Claude, GPT, Gemini, Llama, and more, and offers three deployment options — SaaS, private cloud, and **on-premises** — ensuring data sovereignty remains in the enterprise's hands.

Over 100 enterprise clients have adopted the platform to date, spanning industries such as finance and insurance, technology and manufacturing, healthcare and long-term care, and care technology.

***

## Four Product Lines

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>MaiGPT</strong></td><td>Enterprise AI chat interface. Supports multi-model switching, web search, Canvas collaboration, Deep Research, and AI image generation — your team's everyday AI work companion.</td><td><a href="/pages/rm5LgHkNLXjVyfmK5wlX">/pages/rm5LgHkNLXjVyfmK5wlX</a></td></tr><tr><td><strong>AI KM — Intelligent Knowledge Management</strong></td><td>Integrates enterprise documents and data to deliver precise Q&#x26;A through RAG technology. Supports multi-format document uploads, web crawling, FAQ management, and search testing to build your enterprise's dedicated smart knowledge base.</td><td><a href="https://github.com/Playma-Co-Ltd/maiagent-user-guide-gitbook/blob/main/en/km/km.md">https://github.com/Playma-Co-Ltd/maiagent-user-guide-gitbook/blob/main/en/km/km.md</a></td></tr><tr><td><strong>Agent DevKit</strong></td><td>No-code / Low-code AI Agent development platform. Integrates knowledge bases, databases, API tools, and skill modules with AgentOps monitoring to rapidly build intelligent customer service and automation workflows.</td><td><a href="/pages/VVe4OKOc0VZnRPwVfj6K">/pages/VVe4OKOc0VZnRPwVfj6K</a></td></tr><tr><td><strong>AI Meeting — Smart Meeting Notes</strong></td><td>Automatically transcribes meeting content, generates summaries, and tracks action items to make meetings more efficient with no information left behind.</td><td></td></tr></tbody></table>

***

## Why Choose MaiAgent

| Advantage                     | Description                                                                                                                      |
| ----------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| **95% RAG Accuracy**          | Patented semantic chunking + Rerank reordering + hybrid retrieval, significantly reducing AI hallucinations                      |
| **Model Freedom**             | Freely switch among Claude, GPT, Gemini, Gemma, Grok, Llama, DeepSeek, Qwen, and more — no vendor lock-in                        |
| **Data Sovereignty**          | Supports SaaS, private cloud (AWS / GCP / Azure), and on-premises deployment — data always stays under enterprise control        |
| **Enterprise-Grade Security** | ISO 27001 + ISO 27701 dual certification, RBAC access control, and comprehensive audit logs                                      |
| **All-in-One Platform**       | The only platform covering Enterprise GPT, knowledge management, meeting notes, and Agent development in a complete product line |
| **Omnichannel Integration**   | Supports Web Chat, LINE, Facebook Messenger, Telegram, Teams, WhatsApp, Email, Slack                                             |

***

## Where to Start?

Choose the best starting point based on your role or needs:

| You are...                  | Recommended Starting Point                                                                                                                                   |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **First-time user**         | [Apply for an Account](/maiagent-user-guide/maiagent-user-guide-en/start/apply.md) — Start from registration and get up and running quickly                  |
| **MaiGPT user**             | [What is MaiGPT?](/maiagent-user-guide/maiagent-user-guide-en/maigpt/maigpt.md) — Introduction to AI chat, Canvas, Deep Research, and more                   |
| **AI assistant builder**    | [What is Agent Builder?](/maiagent-user-guide/maiagent-user-guide-en/agent-builder/agent-builder.md) — Build AI Agents with a no-code approach               |
| **Knowledge base manager**  | [Knowledge Base Overview](https://github.com/Playma-Co-Ltd/maiagent-user-guide-gitbook/blob/main/en/km/km.md) — Create and manage enterprise knowledge bases |
| **IT / organization admin** | [Organization & Member Management](/maiagent-user-guide/maiagent-user-guide-en/org/overview.md) — Configure organization, role permissions, and SSO          |
| **Developer**               | [API Call Logs](/maiagent-user-guide/maiagent-user-guide-en/developer/api-logs.md) — API integration and technical connectivity                              |

***

## Use Cases

Real-world adoption examples across industries to help you find the best application approach:

* [Text Customer Service](/maiagent-user-guide/maiagent-user-guide-en/application/text.md) — Regulatory inquiry, product inquiry assistants
* [Internal Knowledge Management](/maiagent-user-guide/maiagent-user-guide-en/application/km.md) — Professional knowledge bases, meeting management, financial analysis, credit analysis
* [Voice Customer Service](/maiagent-user-guide/maiagent-user-guide-en/application/voicecs.md) — IVR intent recognition, call summaries, and quality inspection
* [Image & Vision](/maiagent-user-guide/maiagent-user-guide-en/application/image-vision.md) — Invoice recognition, official document scanning, business card scanning
* [External Data Integration](/maiagent-user-guide/maiagent-user-guide-en/application/integrate.md) — External API integration such as agricultural data

***

{% hint style="info" %}
Need further assistance? [Contact us](https://maiagent.ai/pricing#contact-form) to have a specialist plan the best adoption solution for you.
{% endhint %}


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