AI Memory

View and manage the preferences and facts your AI assistants have learned from conversations

The AI Memory page lets you view and manage the preferences and facts currently saved to your account. You can add, edit, delete, or reactivate your memories here.

This item appears on the account page only when your organization has enabled AI Memory.

When to use it

For example, a project manager wants to organize the communication preferences saved to her account. She can open AI Memory to review existing entries, then manually add a preference to “reply in Traditional Chinese.” If her needs change, she can edit or delete it at any time.

Open the memory list

Open the account menu in the upper-right corner and select Profile. In the organization section, select AI Memory. The page lists your memories. If there are none, it displays “No memories yet.”

Empty state of the AI Memory list

Add a memory manually

1

On the AI Memory page, select Add in the upper-right corner.

2

Choose a type and enter a topic, summary, and details. Use English snake_case for the topic, such as communication_style. You can put each detail on a separate line.

Fields required when adding a memory manually

3

Select Save. The new memory appears in the list.

Ask the assistant to remember in a conversation

Besides adding a memory manually on the AI Memory page, you can tell the assistant “Remember…” in a conversation. The assistant turns the information into a memory and saves it to your memory list for use in later conversations.

The assistant may also save facts it considers useful over the long term, such as your job role, preferred response language, or frequently used skills.

Requirements

The assistant can write a memory during a conversation only when all of these conditions are met:

• The organization has enabled AI Memory.

• Vector Memory is enabled in the AI assistant's settings.

• The person in the conversation is an organization member. Conversations with anonymous visitors do not create memories.

The assistant does not save sensitive personal information such as credit card numbers, national ID numbers, passport numbers, bank account numbers, mobile phone numbers, email addresses, passwords, or API keys. If content contains such information, it is not saved as a memory, and the assistant explains that it cannot save it.

Example

For example, a marketing planner is preparing a presentation for a new product in MaiGPT and wants to avoid repeating its code name in every conversation. She types, “Remember: our demo product's code name is Aurora. Use that code name whenever you write product descriptions.” After using Save Memory, the assistant confirms that it has remembered. She can then see the memory on the AI Memory page, labeled User Request. When she starts another conversation and asks for a product description, the assistant uses the code name Aurora.

Ask the assistant to remember during a conversation; the steps show Save Memory

If a memory written by the assistant has the same topic as an existing memory, it updates that entry instead of creating a duplicate.

Memory source labels

Every memory in the list shows its source. Memories written by the assistant during a conversation display one of these labels:

Label	Meaning
User Request (green)	Content you explicitly asked the assistant to remember during a conversation
Assistant Initiated (purple)	Content the assistant decided to save during a conversation

The list may also show other source labels, such as Added Manually for memories you added on this page, or AI Extraction for information automatically extracted from conversations by the system. If you do not want to keep a memory, edit or delete it as described below.

Source labels in the memory list: AI Extraction and User Request

Manage existing memories

In the memory list, you can:

• Edit the topic, summary, and details.

• Delete memories that are no longer accurate or that you do not want the AI to use. Deleted memories cannot be restored.

• Reactivate expired entries in the “Expired Memories” section.

• Select Refresh to show the latest list.

Memories may affect answers in later conversations. Correct or delete information that is outdated, inaccurate, or should not be kept long term.