Agent UI

Enable AI assistants to automatically send visual information cards with interactive buttons during conversations, delivering a richer response experience beyond plain text.

1. What Is Agent UI?

Traditional AI assistants can only reply with plain text. Agent UI lets you design visual "information cards" for your AI assistant — when users ask questions, the AI assistant doesn't just talk, it can also send beautifully structured cards with images and buttons.

The currently supported card format is FlexMessage, which can render rich card UIs in Web Chat and LINE channels.

Agent UI Highlights: The AI assistant automatically determines when to send a card based on the conversation context, fills in the corresponding information, and users can tap card buttons to continue interacting.

Comparison: Plain Text vs. Agent UI Cards

Scenario	Plain Text Reply	Agent UI Card Reply
Industrial Equipment Spec Inquiry	"IBX-7800 Industrial Motherboard, Intel i7, DDR5, NT$28,500"	Spec sheet (CPU/I/O/Operating Temp) + Stock tag + Request Quote / Download Spec Sheet buttons
Credit Card Statement Inquiry	"Current spending $6,508, payment due 06/15"	Transaction details + Current period/Rewards/Amount due + Pay Now button
Medical Appointment Confirmation	"Cardiology 06/03 14:00, Registration No. R2026053-088"	Doctor/Time/Location + Check-in QR Code + View Waiting Status button
Electronic Boarding Pass	"JX 802, TPE 09:25 → NRT 13:35, Seat 12A"	Flight segment/Class/Seat/Baggage + Boarding QR Code + Online Seat Selection button

Live Conversation Demo

Whether it's B2B manufacturers inquiring about product specs, customers checking appointment information, or users viewing boarding passes directly in a conversation — the AI assistant automatically sends the corresponding card based on the conversation context, presenting all information clearly at once.

For more industry scenarios, see "5. Use Case Examples: Six Industry Scenarios" below.

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2. Core Concepts

Fixed Fields vs. AI-Generated Content

Each field in a card can be set to either a "fixed default value" or "let AI fill in dynamically from the conversation context":

Field	Configuration	Use Case
Fixed Value (Default)	Enter fixed text directly	Brand name, card title, fixed labels (e.g., TRANSACTION, BOOKING PASS)
AI-Generated (AI Prompt)	Describe in natural language what AI should fill in	Last four digits of customer account, spending amount, amount due — any information that needs to be retrieved from the knowledge base or conversation

Example (Financial Statement Card):

Field                Default Value (Fixed)      AI Prompt (Dynamic)
──────────────────────────────────────────────────────────
Title Label          TRANSACTION (fixed)        ─
Card Title           Credit Card Statement      ─
                     (fixed)
Statement Period     ─                          Retrieve statement period and last four card
Description                                     digits from the billing database
Transaction List     ─                          List major merchants and amounts for this period
Total Spending       ─                          Retrieve total spending for this period from
                                                the billing database
Rewards              ─                          Retrieve current period rewards from the
                                                membership system
Amount Due           ─                          Calculate amount due after deducting rewards
                                                from total spending
Payment Deadline     ─                          Retrieve payment deadline from the billing
                                                database
Button Text          Pay Now (fixed)            ─
Payment Link         ─                          Generate personalized payment link using
                                                statement number

What Can Card Buttons Do?

FlexMessage cards support two types of interactive buttons:

URL Button

Opens a specified URL when clicked.

Use Cases:

• Manufacturing: Open product technical spec PDF, schedule a Demo form

• Finance: Jump to statement payment page, credit card application form

• Education: Open admissions brochure, registration link

• Medical: View waiting status, cancel appointment page

• Airlines: Online seat selection, add-on baggage or meals

Configuration: In the "Link" field's AI prompt, enter "Retrieve the corresponding page link from the knowledge base," and AI will automatically populate the correct URL.

Prompt Button

Automatically sends a message to the AI assistant when clicked, and AI continues the conversation.

Workflow (Education enrollment scenario example):

User: "Tell me about courses or admissions"
        ↓
AI returns a course progress card (In-progress courses / Pending assignments / Open enrollment)
        ↓
User clicks "Enroll Now" button
        ↓  (Button triggers prompt: "I want to enroll in the summer internship")
AI continues: "What is your current department and year? What is your preferred internship field?"

Use Cases:

• Trigger follow-up processes (enrollment, appointments, applications, reservations)

• Ask "View full details" or "View other room types" to expand more information

• Collect additional information AI needs to continue serving the user

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3. Creating an Agent UI (FlexMessage)

1

Navigate to the Agent UI Page

In the left menu, click AI Features → Agent UI, then click Add Agent UI in the top right corner.

2

Select Card Type

Currently available: FlexMessage Card Information Display. Click to enter the configuration page.

3

Fill In Basic Information

Field	Description
Display Name	Name shown in the admin dashboard for easy identification (e.g., Finance/Banking/Securities Product Card)
Tool Name	English name for AI model identification. Naming rules: English letters, underscores, no spaces (e.g., finance_product_card, medical_clinic_card, airline_flight_card)
Description	Describe the purpose of this card tool (optional)
Prompt	Tell the AI assistant when to use this card (e.g., "When users ask about credit card statements, payment information, or current spending details, return the statement card")

The prompt is the trigger key. The more specific you write it, the better AI knows when to proactively send a card instead of just replying with text.

4

Select a Template

Click a preset template on the left to preview the card style on the right in real time. After confirming, click Apply This Template.

12 Built-in Templates and Applicable Industries:

Template	Use Case	Suitable Industries
Restaurant	Store recommendations, reservations	Food & Beverage, Tourism
Hotel	Room type display, booking	Hotels, Accommodations
Local Search	Location search, nearby recommendations	Tourism, Retail
Real Estate	Property introduction, viewing appointments	Real Estate, Rentals
Apparel	Product display, spec introduction	Retail, E-commerce, Manufacturing
Transit	Routes/Flights/Schedules	Transportation, Airlines, Logistics
Shopping	Product comparison, shopping cart	Retail, E-commerce
Menu	Item display, menu	Food & Beverage, Retail
Receipt	Statements, order receipts, transaction details	Finance, Retail, E-commerce
Ticket	Tickets, boarding passes, appointment confirmations	Airlines, Events, Medical Registration
Social	Profile cards, social profiles	Education, HR, Social
TODO app	Task lists, course progress, work order status	Education, Customer Service, Manufacturing Work Orders
Custom	Paste custom FlexMessage JSON	Any scenario requiring custom layouts

Selecting a template is just the starting point. After applying, you can freely adjust the content and logic of each field in the "AI Field Settings."

5

Configure AI Fields

After applying a template, the system automatically parses all editable fields in the card:

Each field has three properties:

• Type: The field's data type (text, image, button, link)

• Default Value: Fixed content to display (if an AI prompt is also set, AI-generated content takes priority)

• AI Prompt: Tells AI what to fill in this field, e.g., "Based on the user's query, retrieve the corresponding product name / account information / department from the knowledge base"

The live preview on the right updates with your settings, so you can confirm the card's visual appearance.

6

Save

After confirming all settings, click Save in the top right corner. The Agent UI tool is now created and will appear in the list.

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4. Binding to an AI Assistant

After creating an Agent UI, you need to attach it to an AI assistant so the assistant knows it can use this card.

1

Go to AI Assistant Settings

Navigate to AI Features → AI Assistants, select the AI assistant you want to configure, and click Settings.

2

Open the Agent UI Tab

In the settings page tab bar, click Agent UI.

3

Add Agent UI

Click Select Agent UI and choose the card tool to add from the list.

• A single AI assistant can bind multiple Agent UIs

• Each Agent UI's prompt determines when AI uses which card

4

Save

Click Save in the bottom right corner. The settings take effect immediately.

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5. Use Case Examples: Six Industry Scenarios

From manufacturing, finance, and education to medical, hospitality, and airlines — every industry can design custom cards tailored to their needs, enabling AI assistants to respond to users in the most intuitive way. Below are actual conversation demos from six typical enterprise scenarios.

All examples in this section have been built and tested on the MaiAgent platform. A single AI assistant can bind multiple Agent UIs simultaneously, and AI will automatically select the appropriate card based on the user's question.

Multi-Card Management for One Assistant

Configure multiple industry scenarios in the admin dashboard and attach them to the same AI assistant:

Example Configuration Tutorial: Financial Statement Card

Below is a complete walkthrough using the "Finance — Statement Inquiry" as an example, demonstrating the entire process from zero configuration to live conversation. Other industries can follow the same approach.

Scenario Description

A bank wants members to receive a statement card (with transaction details, amount due, payment deadline, and a "Pay Now" button) when they ask about their current statement on LINE or Web Chat, instead of a plain text reply.

Configuration Details

Agent UI Settings:

Field	Setting
Display Name	Finance/Banking/Securities Product Card
Tool Name	finance_product_card
Prompt	When users ask about current spending, payment information, credit card statements, or transaction details, return the statement card
Template	Receipt

AI Field Settings:

Field	Default Value	AI Prompt
Title Label	TRANSACTION	─
Card Title	Credit Card Statement	─
Statement Period Description	─	Retrieve statement period and last four card digits from the billing database
Transaction List	─	List major merchants and amounts for this period
Total Spending	─	Retrieve total spending for this period from the billing database
Rewards	─	Retrieve current period rewards from the membership system
Amount Due	─	Calculate amount due after deducting rewards from total spending
Payment Deadline	─	Retrieve payment deadline from the billing database
Statement Number	─	Retrieve statement number from the billing database
Button Text	Pay Now	─
Payment Link	─	Generate personalized payment link using statement number

Logic for choosing "Fixed Value" vs. "AI Prompt": Use fixed values for content that doesn't change with conversations, such as brand labels and button text. Use AI prompts for content that needs to be retrieved from systems, such as customer accounts, spending amounts, and payment links.

Live Conversation Result

After the user asks a question, the AI assistant automatically triggers the card tool, retrieves data from the billing database and membership system, and fills in the fields:

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Six Industry Scenario Overview

Once you understand the configuration logic above, you can apply the same approach to different industries. Here are six typical scenarios:

1. Tech/Electronics Manufacturing: Product Catalog and Spec Inquiry

When customers or sales teams inquire about industrial computers, embedded systems, AOI inspection equipment, and other products, the AI assistant automatically returns product cards with complete specs, pricing, stock status, and "Request Quote / Schedule Demo" buttons, accelerating the B2B sales process.

2. Finance/Banking/Securities: Statements and Product Recommendations

For financial scenarios such as statements, credit card recommendations, financial plans, and insurance inquiries, the AI assistant can integrate internal system data to return structured financial information cards with "Pay Now / Apply" CTAs.

3. Educational Institutions: Course Progress and Enrollment

Students can instantly check course progress, pending assignments, completed grades, and admissions information. Schools can also use the AI assistant to push campus announcements and registration links.

4. Medical Clinics: Appointment Registration and Clinic Information

For scenarios including department introductions, clinic schedules, appointment registration, QR Code check-in, and health education information — patients can complete appointments and check waiting status directly on LINE or Web Chat, reducing call center workload.

5. Hospitality/Hotel Industry: Room Booking and Marketing Recommendations

For hospitality scenarios including room type recommendations, restaurant reservations, event registration, and membership benefits — visual cards display pricing, ratings, promotions, and booking CTAs, improving conversion rates.

6. Airlines: Flight Information and Electronic Boarding Passes

For scenarios including flight inquiries, class comparisons, baggage regulations, and online seat selection, the AI assistant can directly present electronic boarding pass QR Codes, seats, baggage allowances, and other key information — no need to open a separate app.

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6. FAQ

What are the naming rules for tool names?

The tool name is the unique identifier for AI models to recognize this tool. It must:

• Use English letters

• May include underscores (_)

• No spaces or non-English characters

• Use descriptive names, e.g., finance_statement_card, medical_clinic_card, airline_flight_card

How should I write an effective prompt?

The prompt tells AI "when" to use this card. Write specific trigger conditions:

Too vague (poor results): "Use when needed"

Specific (good results):

• "When users ask about industrial computers, embedded systems, inspection equipment specs or pricing, return the product catalog card"

• "When users ask about current spending, payment deadline, or statement details, use the statement card"

• "When flight, class, seat, or boarding information needs to be displayed, present it as an electronic boarding pass card"

What happens if the AI prompt for a field is not filled in?

If a field only has a "Default Value" set, AI will not dynamically generate content — it will display the default value directly. If neither is filled in, the field will appear blank. It's recommended to at least fill in a default value to avoid blank fields on the card.

Can a single AI assistant have multiple Agent UIs attached?

Yes. The AI assistant uses each Agent UI's "Prompt" to determine which card to use in the current conversation. It's recommended to write clear, non-overlapping prompts for each Agent UI to prevent AI from selecting the wrong card.

Can Agent UI be used on LINE channels?

FlexMessage natively supports LINE's card format, and the rendering in LINE channels is the same as in Web Chat — full visual cards. Make sure the AI assistant is associated with a LINE conversation platform and the LINE channel settings are complete.