> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/en/serve.md). # MaiAgent Serve｜Customer Service - [MaiAgent Serve Overview](https://docs.maiagent.ai/maiagent-user-guide/en/serve/overview.md): MaiAgent Serve brings AI that understands your company to every customer touchpoint: websites, messaging apps, and phone calls share the same AI assistant and knowledge, serving customers 24/7 and han - [Connect Messaging Platforms](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel.md) - [Web Chat Overview](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/web-chat.md): This article introduces Web Chat interaction features and interface customization to help you build a Web Chat service that matches your corporate branding - [Connect a Messaging Platform: Website](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/web-chat/website.md) - [Chat Without Logging In Using a Contact Source ID](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/web-chat/source-id-access.md): Let users who are already logged in to your website start chatting with their own user identifier (Source ID), without logging in again. The platform maps this identifier to a contact, and requests wi - [Citation Display](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/web-chat/citation-display.md) - [Markdown Rendering](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/web-chat/markdown-rendering.md) - [Embed MaiGPT in Window Mode](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/web-chat/maigpt-embed.md): Embed a full ChatGPT-style conversation interface in MaiGPT window mode directly into your website, with options to enable Deep Research and tool toggles. - [Connect a Messaging Platform: LINE](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/line.md) - [Connect a Messaging Platform: FB Messenger](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/fb.md): Connect an AI agent to Messenger for a Facebook Page, including permission prerequisites, the authorization process, and FAQs - [Connect a Messaging Platform: Instagram](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/instagram.md): Connect an AI agent to Instagram Direct for a professional account, including prerequisites, the authorization process, and FAQs - [Connect a Messaging Platform: Telegram](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/connect-telegram.md) - [Connect a Messaging Platform: Microsoft Teams](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/teams.md) - [Connect a Messaging Platform: WhatsApp](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/whatsapp.md) - [Connect a Messaging Platform: Email](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/email.md) - [Connect a Messaging Platform: Slack](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/slack.md) - [Connect a Messaging Platform: LINE WORKS](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/line-works.md) - [Connect a Messaging Platform: Team+](https://docs.maiagent.ai/maiagent-user-guide/en/serve/choose-channel/team-plus.md) - [Messaging Platform Settings Overview](https://docs.maiagent.ai/maiagent-user-guide/en/serve/platform-settings.md): A map of the tabs on the conversation platform settings page: how to access it, what each tab controls, which tabs are available for each platform, and detailed pages for the five categories in the Ge - [Basic Settings](https://docs.maiagent.ai/maiagent-user-guide/en/serve/platform-settings/basic-settings.md): Basic web chat platform settings: platform name, linked AI assistant, return URL, custom domain, allowed embed origins, public access URL, and three embedding methods. - [Appearance Settings](https://docs.maiagent.ai/maiagent-user-guide/en/serve/platform-settings/appearance-settings.md): Web chat window appearance: brand assets (Logo, avatar, support Logo, and chat button icon), display settings, light and dark theme colors and effects, with a live preview on the right. - [Response Loading Indicator](https://docs.maiagent.ai/maiagent-user-guide/en/serve/platform-settings/loading-display.md): Customize how Web Chat appears while waiting for a response—with narrative copy or branded animations—to create an on-brand waiting experience - [Feature Settings](https://docs.maiagent.ai/maiagent-user-guide/en/serve/platform-settings/function-settings.md): Conversation platform feature settings: basic features, AI interaction features, Hook processing markers, tool display mode, question option display mode, AI awareness settings (system time, sender na - [Interaction Settings](https://docs.maiagent.ai/maiagent-user-guide/en/serve/platform-settings/interaction-settings.md): Interactive behavior of the web chat window: greetings, conversation starter questions, including greeting options in the Agent context, conversation display settings (continue the previous conversati - [Features for All Conversations](https://docs.maiagent.ai/maiagent-user-guide/en/serve/reply.md) - [Conversation Viewer](https://docs.maiagent.ai/maiagent-user-guide/en/serve/reply/conversation-viewer.md): View complete conversations and their details - [Inbox Search](https://docs.maiagent.ai/maiagent-user-guide/en/serve/reply/inbox-search.md): Quickly search and filter inbox conversations - [Messaging Platform Analytics](https://docs.maiagent.ai/maiagent-user-guide/en/serve/reply/inbox-analysis.md): Use AI to automatically analyze topic clusters, resolution rates, and improvement suggestions for conversation data on a specific platform - [Human Agent Handoff Settings](https://docs.maiagent.ai/maiagent-user-guide/en/serve/human-handoff.md): Configure AI assistants to hand conversations over to human support when needed, including transfer conditions, messages and the queue experience, service hours, assignment modes, agent availability, - [Human Agent Takeover and Replies](https://docs.maiagent.ai/maiagent-user-guide/en/serve/human-handoff/human-handoff-operations.md): Daily operations for human support agents—setting availability and time off, receiving handoff notifications, taking over conversations, replying to users, transferring to colleagues or back to AI, an - [Human Agent Handoff Notifications](https://docs.maiagent.ai/maiagent-user-guide/en/serve/human-handoff/handoff-notification.md): Notify internal staff through the notification center and Email when conversations are assigned to human agents; notify external systems through Webhook when handoff is triggered, assigned, returned t - [Contacts](https://docs.maiagent.ai/maiagent-user-guide/en/serve/contact.md) - [Webhook](https://docs.maiagent.ai/maiagent-user-guide/en/serve/webhook.md): Webhook callback integration: sends AI assistant responses to your own system in real time—for customer service integration, instant notifications, conversation archiving, and internal workflow automa - [AI Customer Service Quality Management](https://docs.maiagent.ai/maiagent-user-guide/en/serve/ai-quality-guide.md) - [Voice Customer Service](https://docs.maiagent.ai/maiagent-user-guide/en/serve/voicecs.md) - [Phone Customer Service (Call Center)](https://docs.maiagent.ai/maiagent-user-guide/en/serve/voicecs/call-center.md): Connect your phone lines to an AI assistant: configure SIP trunks and phone numbers, assign an AI assistant to answer calls, and use call history to view records and hang up active calls. - [Voice Agent](https://docs.maiagent.ai/maiagent-user-guide/en/serve/voicecs/voice-agent.md): Let AI Assistants serve customers through "listening" and "speaking", supporting real-time conversations, STT/LLM/TTS pipelines, and interruption control - [IVR Customer Intent Recognition](https://docs.maiagent.ai/maiagent-user-guide/en/serve/voicecs/ivr-intent-recognition.md) - [Voice Call Summaries](https://docs.maiagent.ai/maiagent-user-guide/en/serve/voicecs/call-summary.md) - [Voice Call Quality Assessment](https://docs.maiagent.ai/maiagent-user-guide/en/serve/voicecs/call-qa.md) - [Use Cases: Text Customer Service](https://docs.maiagent.ai/maiagent-user-guide/en/serve/text.md): Build AI text customer service assistants for external use with knowledge bases and FAQ, connect to websites and messaging platforms, and hand off to human agents when needed - [Regulatory Information Assistant](https://docs.maiagent.ai/maiagent-user-guide/en/serve/text/lawsearch.md) - [Product Information Assistant](https://docs.maiagent.ai/maiagent-user-guide/en/serve/text/productsearch.md) --- # Agent Instructions This documentation is published with GitBook. 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