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Usage Calculation

How platform usage is calculated under the Credits system — a single quota covering conversations, voice, image generation, document parsing, and all other AI features.

✨ MaiAgent uses the Credits billing system — a single quota covers conversations, voice, image generation, document parsing, and all other AI features. This page explains how Credits are calculated.

For a complete explanation of the Credits system, see Credits Billing System.

Credits Calculation

Different Models, Different Rates — Configure Flexibly

Each AI conversation consumes Credits based on the model used, calculated as Credits per 1 million tokens, with Input and Output priced separately.

  • Lightweight models (e.g., Claude 4.5 Haiku, GPT-5-mini) consume fewer Credits — the best choice for customer service FAQs and general Q&A

  • Flagship models (e.g., Claude 4.6 Opus, GPT-5) consume more Credits — the best choice for in-depth analysis and high-quality content creation

  • Budget control is in your hands — multiple AI assistants can each use different models, with Credits deducted at the corresponding model-tier rate, allowing you to optimize costs by use case

  • View the full rate table at Organization Settings → Credits → Pricing

Multimodal Features: One Quota Covers Everything

All features are available by default, each with its own independent Credits rate, making billing intuitive:

  • Image generation: billed by resolution and model

  • Speech-to-text (STT): billed by audio duration

  • Text-to-speech (TTS): billed by character count

  • Document parsing: billed by page count or file size

  • Web search: billed by number of queries

  • AI assistant tool calls: billed by tool type

Usage Example

Using the most common model, Claude 4.5 Haiku, as an example:

  • A customer service conversation of approximately 500 words → consumes approximately 25–50 Credits

  • Purchasing 1,000,000 Credits → supports tens of thousands of customer service conversations — and can also be used for voice, image generation, document parsing, and other features

Knowledge Base Storage Calculation

The total file size across all knowledge base upload pages for all AI assistants in the organization represents the knowledge base storage used.

Usage Inquiry

Go to Organization Settings → Credits to view:

  • Overview: real-time Credits balance, expiring quota, and monthly usage trends

  • Deposit History: the source of each Credits entry (plan allocation, add-on purchase, bonus, etc.) and validity period, deducted on a FIFO basis

  • Consumption History: detailed usage entries, filterable by date, type, and AI assistant, with CSV export support for financial reconciliation

  • Pricing: detailed rates for all models and features

FAQ

Q: Is storage still counted after a file is deleted?

No, it is no longer counted after deletion.

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