> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/en/others/trial-and-plans.md).
# Trial & Subscription Plans
Learn about the differences between trial and subscription plans and how to upgrade — Under the Credits system, a single quota covers all AI features.
{% hint style="success" %}
✨ **MaiAgent uses the Credits billing system**. All plan quotas listed on this page are expressed in Credits, and **a single quota covers all AI features including conversations, voice, image generation, document parsing, and more**.
For the full Credits system documentation, see [Credits Billing System](/maiagent-user-guide/en/org/credits.md).
{% endhint %}
## Trial
After a newly registered organization submits its application and is approved, it automatically receives a **14-day Enterprise plan trial**. The trial starts on the approval date. During the trial period, you can use all Enterprise features to fully evaluate whether the platform meets your needs.
{% hint style="info" %}
After submitting your application, please wait for the review result. Trial days do not start counting and no trial plan appears before approval. If you need assistance, contact .
{% endhint %}
* After the trial ends, the plan will automatically convert to the Free plan if not upgraded
* All data and settings created during the trial will be fully preserved
{% hint style="info" %}
During the trial, you can check the remaining days in the banner at the top of the dashboard and click to upgrade at any time.
{% endhint %}
***
## Plan Comparison
### Usage Quota
| Feature | Free Plan | Standard | Professional | Enterprise |
| ----------------------- | --------- | -------- | ------------ | ---------- |
| Monthly Credits | 0 | 500,000 | 5,000,000 | 10,000,000 |
| Upload File Size Limit | 20 MB | 100 MB | 10 GB | 10 GB |
| Number of AI Assistants | Limited | Limited | Unlimited | Unlimited |
{% hint style="success" %}
**Under the Credits system, all features including text, image, voice, and document parsing are billed uniformly in Credits** — no need to purchase additional advanced feature modules. For detailed rates by model, see [Credits Billing System](/maiagent-user-guide/en/org/credits.md#model-rates).
{% endhint %}
### Available Tokens Reference by Plan
Depending on the model used, the same amount of Credits can process different token volumes as follows (using the Claude series as an example):
| Plan | Monthly Credits | Claude 4.5 Haiku | Claude 4.6 Sonnet | Claude 4.6 Opus |
| ------------ | --------------- | ---------------- | ----------------- | --------------- |
| Standard | 500,000 | \~11.48M tokens | \~3.83M tokens | \~770K tokens |
| Professional | 5,000,000 | \~114.78M tokens | \~38.26M tokens | \~7.65M tokens |
| Enterprise | 10,000,000 | \~229.57M tokens | \~76.52M tokens | \~15.30M tokens |
### Feature Differences
| Feature | Free Plan | Standard | Professional | Enterprise |
| ------------------------------------------------------- | --------- | -------- | ------------ | ---------- |
| AI Assistants (RAG / Agent) | ✅ | ✅ | ✅ | ✅ |
| Concurrent Official Built-in Agents Enabled | ❌ | 1 | 5 | Unlimited |
| Cooldown After Enabling an Official Built-in Agent | — | 7 days | 7 days | None |
| Knowledge Base Management | ✅ | ✅ | ✅ | ✅ |
| MCP / API Tool Integration | ✅ | ✅ | ✅ | ✅ |
| Skill Management | ✅ | ✅ | ✅ | ✅ |
| Multi-Channel Integration (Web Chat, LINE, Teams, etc.) | ✅ | ✅ | ✅ | ✅ |
| AgentOps (Automated Evaluation & Monitoring) | ❌ | ✅ | ✅ | ✅ |
| Custom Logo | ❌ | ❌ | ❌ | ✅ |
| SSO Single Sign-On (SAML / Keycloak) | ❌ | ❌ | ❌ | ✅ |
| AWS Guardrails (AI Safety Protection) | ❌ | ❌ | ❌ | ✅ |
| DLP Integration (Data Loss Prevention) | ❌ | ❌ | ❌ | ✅ |
{% hint style="info" %}
Features marked ✅ under the Free plan in the table above mean you **can view and configure** these items; however, **actual execution** (such as chatting with AI assistants, uploading and parsing knowledge base documents, calling tools, and other operations requiring AI computation) requires an active paid plan for the organization. See [Activate a Plan to Continue Using Full AI Services](#activate-plan-to-continue) below for details.
{% endhint %}
{% hint style="warning" %}
The Free plan **does not provide monthly Credits for AI computation** (monthly quota is 0). Operations requiring AI computation will be intercepted with a prompt to upgrade — you must upgrade to a paid plan to continue using these features.
{% endhint %}
{% hint style="info" %}
**Official built-in Agents** are ready-made AI assistants created by MaiAgent that can be used immediately after they are enabled. When you reach the concurrent enablement limit, you must deactivate another Agent before enabling a new one. Each enablement also starts a cooldown period during which the Agent cannot be deactivated. For details, see [What Are Official Built-in Agents?](/maiagent-user-guide/en/built-in-agents/built-in-agents.md) and [Enable and Manage](/maiagent-user-guide/en/built-in-agents/management.md).
{% endhint %}
***
## Credits Top-Up
When the monthly quota is insufficient, you can purchase additional Credits at any time. **Top-ups take effect immediately and are valid for 12 months from the purchase date**.
For detailed top-up methods and rates, go to **Organization Settings** → **Credits**, or see [Credits Billing System](/maiagent-user-guide/en/org/credits.md#topup-plans).
***
## Upgrade Plan
Plan upgrades are handled by a dedicated sales team member who will assess your needs and provide the most suitable plan configuration for your company.
**Contact Methods:**
* **Sales Team**:
* **Website Support**: (chat window in the bottom-right corner)
* **In-Platform Support**: Start a conversation directly after logging into the dashboard
{% hint style="info" %}
**Upgrades take effect immediately**, all data and settings are fully preserved, and the IT department does not need to do anything.
{% endhint %}
***
## Activate a Plan to Continue Using Full AI Services
{% hint style="info" %}
**Starting 2026-06-09**, when an organization does not have an active paid plan (including Free plan, trial ended without upgrading, or paid plan expired without renewal), operations requiring AI computation on the platform will prompt you to upgrade. Service is restored immediately after upgrading or renewing.
{% endhint %}
### Which Operations Require an Active Plan
Without an active paid plan, **all features requiring AI computation are unavailable**. Attempting related operations will display a prompt guiding you to upgrade. This includes but is not limited to:
* Chatting with AI assistants, sending messages
* Creating or editing AI assistants (Chatbots)
* Uploading knowledge base documents, performing document parsing
* Knowledge base queries, web searches
* Voice, image generation, and other multimodal features
* Executing tools, automated replies via channel integrations
* Scheduled tasks
### What Happens to Data After a Plan Expires or Downgrades to Free?
* AI assistants will stop responding, and all AI features (conversations, voice, image generation, etc.) are temporarily disabled
* You can still log into the dashboard to view history and export data
* Starting from the plan expiration date, the platform will retain your data for **90 days**. To ensure your data can be restored with one click at any time, knowledge base vectors and file storage space will be preserved during this period, incurring only **storage space** Credits costs (excluding AI feature costs such as conversations and generation)
* **Resubscribing within 90 days fully restores** all data and services; storage fees incurred during the retention period will be settled upon plan restoration
* If the subscription is not restored after 90 days, organization data will be permanently deleted and cannot be recovered
{% hint style="info" %}
Retaining your knowledge base vectors and files during the retention period ensures that you can **restore immediately without re-uploading and re-parsing**. To avoid service interruption and storage fees during the retention period, we recommend renewing before your plan expires (**renewal can be processed up to 3 months before expiration**).
{% endhint %}
### What You Will See
When you attempt the above operations without an active paid plan, the system will display a prompt immediately — it will not fail silently:
* **Admin Dashboard**: A prompt dialog will appear with the title "No Active Plan" and the message "Your organization does not currently have an active paid plan. Please upgrade your plan to continue using the service." Click Close to dismiss the dialog; the operation will not be submitted
* When sending messages requiring AI computation through integrated channels (such as WebChat), they will also be intercepted and AI responses will not be available
After closing the prompt, follow the instructions below to upgrade or renew your plan.
### What to Do When You See the Prompt
Plan upgrades or renewals are handled by a dedicated sales team member:
1. Contact your dedicated sales representative
2. If you are unsure who your representative is, email and the sales team will assist you
{% hint style="info" %}
Not sure about your organization's current plan status? Go to **Organization Settings** → **Credits** in the dashboard to view your current plan and balance.
{% endhint %}
***
## FAQ
### Q: Can the trial period be extended?
Generally, the trial period cannot be extended. If you have special requirements, contact the sales team to discuss: .
### Q: What happens after the trial period ends?
The system will automatically convert the plan to the Free plan. **Starting 2026-06-09**, performing operations that require AI computation on the Free plan (such as chatting with assistants, uploading to the knowledge base, etc.) will prompt you to upgrade. Data is retained for **90 days** from the plan expiration date; resubscribing during this period fully restores everything. Data will be permanently deleted if not resubscribed after the retention period. See [What Happens to Data After a Plan Expires or Downgrades to Free?](#data-retention-policy) for details.
### Q: If I create multiple AI assistants during the Enterprise trial, which one will be retained after switching to the Standard plan?
The system **will not automatically select, delete, or deactivate any existing custom AI assistants**. All assistants and settings created during the trial will be retained. The Standard plan's quantity limit only restricts new assistants: if the number of existing assistants has reached or exceeded the limit, you will not be able to create another assistant. To add one, first delete enough assistants to bring the total below the plan limit.
This rule applies to custom AI assistants. Official built-in Agents use different concurrent enablement limits and cooldown rules. For details, see [Official Built-in Agents: Enable and Manage](/maiagent-user-guide/en/built-in-agents/management.md#downgrade).
### Q: Can I downgrade from a paid plan?
Yes. After the subscription expires, it will automatically convert to the Free plan. Note that **starting 2026-06-09**, performing operations that require AI computation on the Free plan will prompt you to upgrade. Data is retained for **90 days** from the expiration date; renewing during this period fully restores everything. Data will be permanently deleted if not resubscribed after the retention period. See [What Happens to Data After a Plan Expires or Downgrades to Free?](#data-retention-policy) for details.
### Q: How do I check my Credits usage?
Go to **Organization Settings** → **Credits**. In the **Overview**, you can see your real-time balance and monthly trends. In **Deposit Records**, you can view each Credits source and validity period. In **Consumption Records**, you can view detailed usage for each transaction and export to CSV.
---
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