Meeting Records Feature Overview

Meeting Records is the voice transcription and AI summary feature of the MaiAgent platform, offering both live and offline modes. Live mode provides low-latency transcription and translation during meetings; offline mode lets you upload audio recordings for high-accuracy transcription and speaker identification. Both modes support AI auto-summary, Q&A, download/export, and knowledge base integration.

Two Modes

	Live Meeting Records	Offline Meeting Records
Input Method	Real-time microphone recording	Upload audio files (mp3, mp4, m4a, aac, wav)
Transcription Features	Low-latency real-time transcription	Multi-language high-accuracy transcription
Translation	Low-latency real-time translation (up to 3 languages)	Post-transcription translation
Speaker Identification	Depends on STT engine support	High-accuracy speaker identification and management
Timeline	Real-time marking	High-accuracy timeline recognition
Subtitle Playback	—	Dynamic subtitle playback, synced with audio
Backup Audio	Synchronized local backup recording in the browser prevents audio loss during network outages (see Meeting Record Backup Audio)	—

Common Features

Feature	Description
Multi-language Transcription	Supports speech recognition in multiple languages
Multi-language Translation	Translates transcribed content into multiple target languages
Auto Summary	Automatically generates meeting highlights using a custom AI assistant
AI Q&A, Agent Ticket Creation	Ask questions about the transcript; if the selected AI assistant is configured with ticket creation tools, you can ask it to turn meeting action items directly into tasks or tickets
Download & Export	Download MP3 recordings, plain text transcripts, and SRT subtitle files
Knowledge Base Integration	Upload transcripts to the knowledge base for Agent reference

Workflow

Live Mode:

Create Meeting → Configure STT Engine & Translation → Start Recording → Low-latency Real-time Transcription
                                                    ↓
                                       Meeting Ends → Review Transcript
                                                    ↓
                                       AI Summary / AI Q&A / Download & Export

Offline Mode:

Upload Audio (mp3/mp4/m4a/aac/wav) → System Transcription & Speaker Identification → Review Transcript
                                                         ↓
                                  Dynamic Subtitle Playback / AI Summary / AI Q&A / Download & Export

Meeting Record Statuses

Status	Description
Pending (Pending)	Created or uploaded, processing has not started
Recording (Recording)	Transcription in progress in live mode
Processing (Processing)	After recording ends or audio upload, the system is processing
Completed (Completed)	Processing complete, transcript can be viewed and summaries generated
Failed (Failed)	An error occurred during processing

Deployment Options

Meeting Records supports multiple deployment options:

• SaaS: Use the MaiAgent cloud service directly

• Private Cloud: Deploy in the customer's cloud environment

• On-Premises: Install on the customer's local servers

Permissions

Meeting Records requires organization-level activation before use, with three permission levels:

• View Permission: Browse the meeting list, view transcripts, and download files

• Transcription Permission: Create meetings, start recordings, upload audio files, edit and delete meeting records

• Management Permission: Determines whether a user can see all meetings in the organization, or only meetings they participate in

The meeting list only shows meetings you created or were added to by default. For details on who can see which meetings and how to share meetings with colleagues, see Meeting Access Control.