Integrate with Platform: WhatsApp

Pre-Connection Checklist

• An "AI Assistant" has been created on the MaiAgent platform

• You have a Meta Business account

• A WhatsApp Business account has been created and a phone number has been linked

Start Connection

1. Go to the Connect Chat Platform Page

Click Chat Platforms in the left menu, then click the Connect Chat Platform button in the upper right corner.

Select the platform type to connect

2. Select WhatsApp

On the platform selection page, click WhatsApp.

WhatsApp connection setup screen

3. Connect Your Facebook Account

Click the Connect WhatsApp button. The system will open a Facebook OAuth login window.

1. Log in to your Facebook account

2. Authorize MaiAgent to access WhatsApp Business management permissions

3. After authorization, the window will close automatically and return to the settings page

Ensure your browser allows pop-up windows; otherwise, the OAuth login window may be blocked.

4. Select WhatsApp Business Account and Phone Number

After OAuth authorization is complete:

1. From the Select WhatsApp Business Account dropdown, choose the business account to connect

2. From the Select Phone Number dropdown, choose the phone number to receive messages

5. Basic Settings

Field	Description
Platform Name	Give this connection a name for easy identification
AI Assistant	Select the AI Assistant to bind
Reset Command	(Optional) Set a command that allows users to restart the conversation, e.g., "restart"

6. Save Settings

After confirming all settings are correct, click Save to complete the connection.

Once connected, when users send messages to the phone number via WhatsApp, the AI Assistant will automatically reply.

After successful connection, you can find this integration in the chat platform list. Click edit to further configure feature options (OCR recognition, time-based replies, access control, etc.).