Webhook

Webhook callback integration: sends AI assistant responses to your own system in real time—for customer service integration, instant notifications, conversation archiving, and internal workflow automa

Purpose

Developers need to provide an API endpoint (essentially a URL) where the system can send data. When the MaiAgent AI Assistant generates a reply on a chat platform, those replies are automatically sent to the Webhook endpoint you configured.

This setup allows you to integrate AI responses into your own systems — for example, logging them, forwarding them to users, or using them for other applications.

All Webhook delivery records are centrally displayed on this page for easy viewing, tracking, and troubleshooting.

How to integrate via API?

Use Cases

Customer Service System Integration

After the AI Assistant answers a user's question, use Webhooks to sync the reply content to your enterprise customer service system, allowing support agents to view conversation records, follow up, or take over manually.

Real-Time Notification Push

Push AI Assistant replies or specific events (such as anomalies) to communication tools like Slack, LINE Notify, or Email to alert relevant personnel for immediate action.

Data Analysis and Record Archiving

Automatically send all AI conversation data to a data warehouse, cloud database, or Google Sheets for usage behavior analysis, quality assessment, or interaction record archiving.

Internal Process Automation

When users submit issues, request resources, or report anomalies through the AI Assistant, Webhooks can automatically route this data to internal form systems or task management tools (such as Jira or Notion) for follow-up tracking.