> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/en/conversations.md). # Customer Service Conversations & Platform Integration - [Choose an Integration Platform](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/choose-channel.md) - [Internal Q\&A Features](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/explain.md): Conduct Q\&A with the AI Assistant directly on the platform. Conversations are not displayed on external devices. Suitable for internal data processing, training, and other purposes. - [Web Chat Overview](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/web-chat.md): This article introduces Web Chat interactive features and interface customization, helping you create a Web Chat service that matches your brand identity - [Integrate with Platform: Website](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/web-chat/website.md) - [Passwordless Conversations with Contact Source ID](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/web-chat/source-id-access.md): Let users already signed in to your website chat directly with their user ID (Source ID), without signing in again. The platform maps this ID to a contact, and unsigned requests cannot impersonate ano - [Citation Source Display](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/web-chat/citation-display.md) - [Markdown Rendering](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/web-chat/markdown-rendering.md) - [MaiGPT Window Mode Embed](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/web-chat/maigpt-embed.md): Embed a full ChatGPT-style conversation interface in MaiGPT window mode directly into your website, with options to enable Deep Research and tool toggles. - [Chat Platform Settings Overview](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/platform-settings.md): A map of the tabs on the chat platform settings page: how to access it, what each tab controls, which tabs are available on each platform, and detailed subpages for the five categories in the General - [Basic Settings](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/platform-settings/basic-settings.md): Basic web chat platform settings: platform name, linked AI assistant, return URL, custom domain, allowed embed origins, public access URL, and three embedding methods. - [Appearance Settings](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/platform-settings/appearance-settings.md): Web chat window appearance: brand assets (Logo, avatar, support Logo, and chat button icon), display settings, light and dark theme colors and effects, with a live preview on the right. - [Reply Loading Style](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/platform-settings/loading-display.md): Customize how Web Chat appears while waiting for a response—with narrative copy or branded animations—to create an on-brand waiting experience - [Feature Settings](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/platform-settings/function-settings.md): Conversation platform feature settings: basic features, AI interaction features, Hook processing indicators, tool display mode, question set option display mode, AI awareness settings (system time, se - [Interaction Settings](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/platform-settings/interaction-settings.md): Interactive behavior of the web chat window: greetings, conversation starter questions, including greeting options in the Agent context, conversation display settings (continue the previous conversati - [Integrate with Platform: LINE](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/line.md) - [Integrate with Platform: FB Messenger](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/fb.md) - [Integrate with Platform: Telegram](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/connect-telegram.md) - [Integrate with Platform: Microsoft Teams](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/teams.md) - [Integrate with Platform: WhatsApp](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/whatsapp.md) - [Integrate with Platform: Email](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/email.md) - [Integrate with Platform: Slack](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/slack.md) - [Integrate with Platform: LINE WORKS](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/line-works.md) - [Integrate with Platform: Team+](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/team-plus.md) - [All Conversations Features](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/reply.md) - [Conversation Viewer](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/conversation-viewer.md): View complete conversation content and detailed information - [Human Handoff Settings](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/human-handoff.md): Configure human handoff for AI assistants: transfer conditions, messages, service hours, routing rules, and internal notifications. - [Taking Over and Replying as a Human Agent](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/human-handoff/human-handoff-operations.md): Daily operations for human agents: receive handoff notifications, take over conversations, reply to users, reassign conversations, return them to the AI, and review user satisfaction feedback. - [Handoff Notification](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/human-handoff/handoff-notification.md): When a conversation is assigned to a human agent, proactively notify internal staff and external systems via the Notification Center, Email, or Webhook - [Inbox Search](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/inbox-search.md): Quickly search and filter inbox conversations - [Conversation Platform Analytics](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/inbox-analysis.md): Use AI to automatically analyze topic clusters, resolution rates, and improvement suggestions for conversation data on a specific platform - [Webhook](https://docs.maiagent.ai/maiagent-user-guide/en/conversations/webhook.md): Webhook callback integration: sends AI assistant responses to your own system in real time—for customer service integration, instant notifications, conversation archiving, and internal workflow automa --- # Agent Instructions This documentation is published with GitBook. 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