What Are Official Built-in Agents?

Official built-in Agents are AI assistants created by MaiAgent and listed in the Agent Marketplace. Once enabled by an organization, they are ready to use with no setup required.

Official built-in Agents are AI assistants designed, tested, and published by MaiAgent. Their role instructions, models, and tools are already configured. Once an organization administrator enables one, members can start chatting with it right away—without building an Agent, fine-tuning role instructions, or preparing a knowledge base first.

In the Agent Marketplace, official built-in Agents and Agents created by your organization appear on separate tabs: Official Built-in and Organization-built.

How They Differ from Organization-built Agents

	Official Built-in Agent	Organization-built Agent
Creator	Designed, tested, and maintained by MaiAgent	Created using Agent Builder
Setup required	Ready to use	Must be built manually from scratch
Role instructions / tools / model	Cannot be modified	Fully customizable
Knowledge base	Import your own documents	Fully customizable
Version updates	Automatically updated to the latest official version	Maintained by your organization
Quantity limit	Concurrent enablement limit depends on your plan	Depends on your plan (see Trial and Subscription Plans)
Who can use it	Administrators specify the Authorized Users	Determined by role permissions

In short: use an official built-in Agent for speed; build your own for customization. Both can coexist. Many organizations use official built-in Agents for general tasks and build their own Agents for company-specific workflows.

What You Can and Cannot Change After Enabling

When you enable an official built-in Agent, the system creates a locked assistant in your organization based on the official blueprint.

You can:

• Import your organization's documents into the Agent's dedicated knowledge base

• Specify which roles/groups can use it

• Complete any connector authorization it requires

You cannot:

• Modify the role instructions (System Prompt)

• Add or remove tools or skills

• Change the language model

It is normal not to see an edit button for an official built-in Agent in the AI Assistants list. Its settings are centrally maintained by MaiAgent to ensure consistent quality across organizations and allow automatic updates when a new official version is released.

If you need customized role instructions or a custom combination of tools, use Agent Builder to create your own Agent.

Versions Update Automatically

Each official built-in Agent card displays a Version. When MaiAgent releases a new version—with improved prompts, behavior fixes, or expanded capabilities—organizations that have enabled the Agent are automatically updated to the latest version. You neither need nor have the option to upgrade manually or pin a version.

If an Agent's response style or output format seems different from before, MaiAgent has usually released a new version. Content you imported into its knowledge base is not affected.

Concurrent Enablement Limits Depend on Your Plan

Official built-in Agents have a concurrent enablement limit and a cooldown period after enablement. Allowances vary by plan. See Trial and Subscription Plans · Feature Differences.

If your organization's plan does not include official built-in Agents, the Official Built-in tab will not appear in the Agent Marketplace. Contact the sales team to upgrade your plan.

For details about enabling Agents, cooldown calculation, and what to do when you reach the limit, see Enable and Manage.

Currently Available Scenarios

Official built-in Agents are grouped into two categories—Functions and Industries—with 14 scenario categories in total:

Functions

Scenario Category	Example Agents
Human Resources	Interview question generation, résumé evaluation, job description writing
Legal	Contract risk review, nondisclosure agreement review, regulatory compliance checks
General Affairs	Administrative announcement writing, procurement price comparison, document classification and archiving
Accounting	Expense receipt organization, financial statement summary and analysis, business tax Form 401 analysis
Project Management	PRD writing, requirements organization and analysis, competitor analysis
Personal Productivity	Meeting summaries, presentation design, email response writing

Industries

Scenario Category	Example Agents
Healthcare	ICD-10 classification code suggestions, discharge summary preparation, nursing handoff reports
Manufacturing	Quality incident 8D reports, SPC process control analysis, equipment knowledge Q&A
Banking	Credit report writing, KYC due diligence summaries, financial regulation interpretation lookup
Securities	Equity research intelligence, internal compliance policy Q&A, pre-meeting preparation for financial advisors
Retail	Daily sales summaries, product listing copy, customer complaint and review analysis
General Administration	Public petition classification and assignment, press release drafting, preliminary grant application review
Government Accounting	Budget and final account execution analysis
Legal Affairs and Procurement	Regulation interpretation summaries, tender and procurement document checks

The table above lists only representative examples for each category. New official built-in Agents are added continuously. For the current list, see the Agent Marketplace → Official Built-in tab.

Next Steps

• Ready to get started → Use Official Built-in Agents

• Organization administrator enabling Agents for your team → Enable and Manage