Create an AI Assistant

Applicable Scenarios

The AI answers freely based on the question, generating the most suitable response according to context and Knowledge Base content. Suitable for most Q&A scenarios.

Operation Steps

Select the Response Mode Settings tab, choose "General (Default)" as the response mode, and enter the System Prompt you have defined for this AI Assistant in the System Prompt field. For the output format, you can choose to output plain text or JSON format.

Use Case: Website Customer Service Assistant

To create a website customer service assistant for "MaiAgent - AI Assistant Development Platform," you can enter the AI's response settings in the "System Prompt" field, clearly defining its response style and scope of responsibilities.

When you select Response Mode: Template, the probability of hallucinated responses from your AI Assistant is reduced to zero, because the AI Assistant will strictly reply based on the Knowledge Base and FAQ content you have created, using a classification-based approach to answer questions rather than having the LLM generate content. It uses a template system to generate answers, guaranteeing 100% hallucination-free responses.

Applicable Scenarios

Scenarios requiring unified response formats, such as standard consultation processes and reports.

Case Study

Suppose you want to create a "Tainan City Government 1999" Customer Service AI Assistant to respond to citizens' municipal-related questions in real time.

1. Select the Response Mode Settings tab, and choose "Template" as the response mode

2. Fill in the Response Template (using the template system to generate answers)

If you have not yet created a Knowledge Base and FAQ, the default response template instructions are as follows.

It is recommended to first create a Knowledge Base or FAQ to use the response template, and the format must be tabular files such as Excel, CSV, json, or jsonl.

In this example, I have an AI Assistant called "Tainan 1999," and I have added "Tainan 1999 FAQ" to the Knowledge Base.

The FAQ fields include Question, Answer, Agency, Category, and Publish Date.

It is recommended to upload tabular files such as Excel, CSV, json, or jsonl, and the fields must have headers and corresponding content.

Now return to editing the response template, and click Initialize Response Template in the upper right corner. You will see that the system has generated response examples based on the documents you just uploaded to the Knowledge Base.

Now you can edit and format the response text.

The [] {} portions are system instructions, so you only need to handle the text portions.

📍 Loop: Enter the corresponding document filename (specify which document to use for response generation)

I modified the following parts:

• "Opening statement" content

• "Question" content

• "Category" content

• Removed "Agency"

• Closing statement content

• Line break formatting

When you return to the AI Assistant Q&A interface and ask a related question, the AI Assistant's response will completely follow the template format and FAQ document content you just edited.

3. Fill in the Unable to Reply Template

If the AI Assistant determines there is no relevant data, it will respond based on the Unable to Reply Template.

Finally, click the Save button to complete.

Applicable Scenarios

Combines general responses with templates, using template format for some content while freely answering the rest. Suitable for scenarios requiring partially structured responses.

Operation Suggestions

The System Prompt content may conflict with "Response Mode: Template" at this point, so when selecting "Response Mode: Hybrid," it is recommended to write the System Prompt content with general principles and guidelines.

For example, the task of the System Prompt, interaction principles, communication attitude, etc.

Applicable Scenarios

Suitable for specific task-oriented scenarios, such as knowledge management, data summarization, and brainstorming.

Operation Steps

Go to the "Response Mode Settings" tab and select "Workflow" as the response mode. This mode is suitable for task-oriented application scenarios, such as:

• Knowledge Management: Assist in compiling, retrieving, or maintaining internal knowledge data

• Information Summarization: Quickly organize document highlights or meeting notes

• Planning and Writing: Assist in brainstorming ideas, drafting proposals, etc.

Select the corresponding workflow module based on your actual business needs to maximize the effectiveness of your AI Assistant for specific tasks.

Use Case: Copywriting Assistant

Suppose you are a marketing professional at a food company, writing promotional copy for a newly launched healthy snack.

First, select "Writing Assistant" under "Workflow."

Next, go to the AI Assistant Q&A interface and submit your writing request. The AI Assistant will guide you through filling in the key information needed for the copy, such as:

• Copy topic

• Writing style

• Target audience

• Word count

The AI will generate copy options that match your scenario and communication needs based on your settings, helping you brainstorm quickly and improve writing efficiency.

Applicable Scenarios

In daily business operations, employees frequently need to compile data, perform data analysis, and create reports and analytical summaries in response to routine business needs or tasks assigned by managers. Common query questions include:

• "Which product had the highest sales last month?"

• "List all customers with sales exceeding 100,000"

• "What is the revenue trend over the past three months?"

If non-technical personnel handle these questions, they often need to rely on data teams to write SQL queries, making the process time-consuming and inefficient.

Now, through MaiAgent's Agent mode, the system can use the Text to SQL tool to automatically convert natural language questions into corresponding SQL syntax and query the database in real time, quickly delivering analysis results.

This feature is particularly suitable for scenarios requiring real-time queries and data insights, such as report analysis, operational metric tracking, and data queries. It enables non-technical users to easily access data and achieve a more intuitive and efficient data-driven decision-making process.

Text to SQL Operation Steps

1. Go to the "Response Mode Settings" tab and select "Agent" as the response mode

1. Upload database content or select a database URL

   {% hint style="info" %}

   • MaiAgent supports:

     • MySQL

     • PostgreSQL

     • Oracle DB

     • Microsoft SQL Server (MSSQL)

   • The maiagent option applies Excel files you have already uploaded to the MaiAgent Knowledge Base {% endhint %}

Use Case: E-commerce Product Sales Data Query

Suppose you are a marketing professional at an e-commerce platform and want to quickly query product sales data.

First, select "Agent" as the response mode in the "Response Mode Settings" tab.

Next, you can upload an Excel file to the Knowledge Base, and the system will automatically convert it into a queryable database format.

You can also directly ask your company's technical staff to provide a MySQL or PostgreSQL connection string.

Assuming you have obtained a PostgreSQL connection string, select PostgreSQL from the database URL dropdown menu, paste the connection string, and click Save.

Once the setup is complete, go to the AI Assistant Q&A interface and enter a question, such as:

"What are the top three items by sales on the website, excluding shipping fees?"