> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/maiagent-user-guide/en/build/agent/multi-language-support.md).

# Multilingual Support

Multilingual support: 13 Web Chat interface languages, knowledge base content processing in all languages, response language settings, and cross-language Q\&A use cases.

MaiAgent provides language support at multiple levels: **Web Chat supports interfaces in 13 languages**, **the knowledge base supports content processing in all languages**, and **the admin console provides Chinese and English interfaces**. Your Agent can engage in natural, fluent conversations with users worldwide, overcome language barriers, and expand your business reach.

<figure><img src="https://1360999650-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6v6TNkkOQVfRYfcNirHL%2Fuploads%2Fgit-blob-4cdbb5c74ac428ffa2125bdea1eadf6cd23dbe82%2Fimage%20(9)%20(1).png?alt=media" alt=""><figcaption></figcaption></figure>

## **🌍 Supported Languages** <a href="#supported-language-list" id="supported-language-list"></a>

MaiAgent Web Chat currently supports the following 13 languages:

#### **Chinese Languages** <a href="#chinese-languages" id="chinese-languages"></a>

* **Traditional Chinese** (Traditional Chinese) - zh-TW
* **Simplified Chinese** (Simplified Chinese) - zh-CN

#### **International Languages** <a href="#international-languages" id="international-languages"></a>

* **English** (English) - en

#### **Southeast Asian Languages** <a href="#southeast-asian-languages" id="southeast-asian-languages"></a>

* **Thai** (Thai) - th
* **Malay** (Malay) - ms
* **Vietnamese** (Vietnamese) - vi
* **Indonesian** (Indonesian) - id
* **Filipino** (Filipino) - fil
* **Burmese** (Burmese) - my
* **Khmer** (Khmer) - km
* **Lao** (Lao) - lo

#### **East Asian Languages** <a href="#east-asian-languages" id="east-asian-languages"></a>

* **Japanese** (Japanese) - ja
* **Korean** (Korean) - ko

**Ongoing updates**: We continue to add support for more languages based on user needs. If you need support for a specific language, contact our technical team.

***

## **⚙️ Language Settings** <a href="#language-settings" id="language-settings"></a>

#### **1. Configure via JavaScript** <a href="#configure-via-javascript" id="configure-via-javascript"></a>

{% hint style="info" %}
See the [Technical Manual—Web Chat Embedding and SDK (`locale` setting)](https://docs.maiagent.ai/tech/serve/web-chat-sdk#config-basic)
{% endhint %}

#### **2. Web Chat Settings** <a href="#web-chat-language-settings" id="web-chat-language-settings"></a>

**Setup steps:**

1. Click `⋮` in the upper-right corner of the window

   <figure><img src="https://1360999650-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6v6TNkkOQVfRYfcNirHL%2Fuploads%2Fgit-blob-884f7c6c4b283cde62f0d4953293afc40a03d8e0%2Fimage%20(1)%20(1)%20(1)%20(1).png?alt=media" alt=""><figcaption></figcaption></figure>
2. Click Traditional Chinese

   <figure><img src="https://1360999650-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6v6TNkkOQVfRYfcNirHL%2Fuploads%2Fgit-blob-73352bcb2c92ac6bba04a9542117eda101d75325%2F%E6%88%AA%E5%9C%96%202025-08-11%20%E4%B8%8B%E5%8D%885.41.45%20(1)%20(1).png?alt=media" alt=""><figcaption></figcaption></figure>
3. Select the language you want to use

   <figure><img src="https://1360999650-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6v6TNkkOQVfRYfcNirHL%2Fuploads%2Fgit-blob-f87127a1511b55af79eb766731e6f01f3a13a384%2F%E6%88%AA%E5%9C%96%202025-08-11%20%E4%B8%8B%E5%8D%885.41.54.png?alt=media" alt=""><figcaption></figcaption></figure>

***

## **🎯 Multilingual Features** <a href="#multi-language-feature-highlights" id="multi-language-feature-highlights"></a>

#### **1. Intelligent Language Detection and Responses** <a href="#smart-language-detection-and-response" id="smart-language-detection-and-response"></a>

* **Automatic detection (Chinese and English)**: Automatically detects Chinese and English and responds in the corresponding language.
* **Multilingual settings**: Supports multiple languages. Switch and select the display language in settings; once selected, conversations will receive responses in that language.
* **High accuracy**: Based on advanced NLP technology, language detection achieves 98% accuracy.

#### **2. Natural Language Understanding** <a href="#natural-language-understanding" id="natural-language-understanding"></a>

* **Semantic understanding**: Goes beyond translation to understand meaning in different languages
* **Cultural adaptation**: Considers how people express themselves in different cultural contexts
* **Slang recognition**: Understands common slang and colloquial expressions

#### **3. Localized Responses** <a href="#localized-responses" id="localized-responses"></a>

* **Word choice**: Uses wording and expressions that match local conventions
* **Format adjustments**: Adapts date, number, and currency formats to different languages

***

## **📚** Knowledge Base and Interface Languages <a href="#knowledge-base-and-ui-language-explanation" id="knowledge-base-and-ui-language-explanation"></a>

#### **1. Interface Language Support Levels** <a href="#ui-language-support-levels" id="ui-language-support-levels"></a>

**MaiAgent Admin Console**

* Supports 3 interface languages: Traditional Chinese, Simplified Chinese, and English
* Designed for system administration and configuration

**Web Chat Interface**

* Provides interface text in all 13 languages
* Includes speech recognition and voice response features
* Covers: Chinese (Traditional and Simplified), English, Thai, Japanese, Korean, Malay, Vietnamese, Indonesian, Filipino, Burmese, Khmer, and Lao

#### **2. Knowledge Base Content Processing** <a href="#knowledge-base-content-processing" id="knowledge-base-content-processing"></a>

**Document Support in All Languages**

* The knowledge base can parse and process document content in any language
* No restrictions on document language; supports language formats from around the world
* Intelligent retrieval accurately searches multilingual knowledge bases

**Upload steps:**

1\. Open **Knowledge Base Management**

2\. Select **Add Document**

3\. Upload a document in any language (no language restrictions)

4\. The system automatically detects the document language and creates a multilingual index

#### **3. Cross-Language Q\&A** <a href="#cross-language-qa-capability" id="cross-language-qa-capability"></a>

#### Key Features <a href="#core-features" id="core-features"></a>

* **Multilingual questions**: Ask questions freely in 13 languages
* **Retrieval across all languages**: Searches the entire multilingual knowledge base for relevant content
* **Intelligent translation**: Automatically translates retrieved results into the user's preferred language
* **Accurate responses**: Ensures complete and accurate answers

#### Workflow <a href="#workflow" id="workflow"></a>

1. **Receive the question** - The user asks a question in any supported language (Thai, Japanese, Korean, etc.)
2. **Intelligent retrieval** - The system searches across languages for the most relevant content
3. **Content integration** - The LLM analyzes and combines multilingual information
4. **Language conversion** - Translates it into the user's selected display language
5. **Output the answer** - Provides a complete response

***

## **🚀 Use Cases** <a href="#application-scenarios" id="application-scenarios"></a>

#### **1. Expansion into Southeast Asian Markets** <a href="#southeast-asia-market-expansion" id="southeast-asia-market-expansion"></a>

* **Regional coverage**: Supports 8 major Southeast Asian languages, reaching more than 600 million people
* **Localized service**: Understands cultural differences and business practices in each country
* **Cross-border e-commerce**: Provides customers in different countries with a shopping experience in their native language

#### **2. International Customer Service Centers** <a href="#international-customer-service-center" id="international-customer-service-center"></a>

* **Global support**: Meets customer service needs across major Asian markets
* **24-hour service**: Provides multilingual customer support across time zones
* **Cultural sensitivity**: Understands communication styles and polite expressions in different cultures

#### **3. Internal Use at Multinational Enterprises** <a href="#multinational-enterprise-internal" id="multinational-enterprise-internal"></a>

* **Employee support**: Provides internal Q\&A services for employees of different nationalities
* **Knowledge sharing**: Overcomes language barriers to facilitate knowledge exchange
* **Training assistance**: Offers multilingual training content and Q\&A

#### **4. Tourism and Hospitality** <a href="#tourism-and-hospitality" id="tourism-and-hospitality"></a>

* **Visitor services**: Provides immediate assistance to travelers from different countries
* **Attraction information**: Offers multilingual attraction information and guided tour services
* **Room and ticket reservations**: Supports multilingual bookings and inquiries


---

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