I Want to Do X, What Should I Use?

Not sure which module to use? Start from your need and find the right starting point.

Scenario Comparison Table

Let the Agent Answer Questions

I want to...	Use	Why
Let the Agent answer product-related questions	Knowledge Base	Upload product manuals so the Agent can find answers
Let the Agent answer frequently asked questions	Knowledge Base (FAQ)	Create FAQ pairs for precise matching of common questions
Let the Agent check order status	Database	Orders are in structured tables, requiring Text to SQL
Let the Agent query real-time information (weather, exchange rates)	Tools	Needs to call external APIs to get real-time data

Let the Agent Take Action

I want to...	Use	Why
Let the Agent send notification emails	Tools	Integrate with an Email API; the Agent triggers the send
Let the Agent create customer records in CRM	Tools	Integrate with a CRM API; the Agent executes the creation
Let the Agent handle complaints following an SOP	Skills	Define a complete workflow to ensure no steps are missed
Let the Agent guide customers through booking	Skills	Multi-turn conversation to collect information, following a defined process

Let the Agent Automate

I want to...	Use	Why
Automatically generate a report every morning	Agent Scheduling	Set a scheduled execution to automatically deliver results
Check system status every hour	Agent Scheduling	Set an interval execution, combined with Tools to check status
Automatically import website content into the Knowledge Base	Crawler	Scrape web content and import it into the Knowledge Base

Common Module Combinations

Most scenarios don't use just a single module. Here are common combinations:

Smart Customer Service

Agent + Knowledge Base + FAQ

The most basic and common combination. The Agent uses the Knowledge Base to answer product questions, and FAQ handles high-frequency questions.

Business Assistant

Agent + Knowledge Base + Database + Tools

Can look up product information (Knowledge Base), check inventory and pricing (Database), and help customers place orders (Tools).

Automated Reporting

Agent + Tools + Agent Scheduling

The Agent uses Tools to retrieve data, Agent Scheduling triggers it on a timer, and results are automatically pushed to Slack or LINE.

Process-Guided Bot

Agent + Skills + Tools + Knowledge Base

Skills define the complete SOP. During the process, the Agent queries the Knowledge Base for reference materials and uses Tools to execute actions.

Still Not Sure?

Start with the simplest setup: Agent + Knowledge Base. Get the Agent answering questions first, then decide what capabilities to add based on actual user feedback after going live.