What is Agent Builder?

Agent Builder is the core building area of the MaiAgent platform. Here, you can combine different modules to create AI Agents that can answer questions, query data, and execute tasks.

Big Picture: How Agent Relates to Each Module

The Agent is the core brain, responsible for understanding user questions and generating responses. Other modules extend the Agent's capabilities — the Knowledge Base gives it domain expertise to reference, the Database lets it query structured data, Tools let it perform actions, Skills let it follow SOPs to handle complex tasks, and Scheduled Tasks let it run automatically on a schedule. The Crawler is one of the data sources for the Knowledge Base. When tasks become complex, Agent Teams allow multiple specialized Agents to collaborate and divide work; Hooks automatically enforce safety and quality at the entry and exit points of AI messages.

Twelve Modules at a Glance

Module	What It Does	Typical Use Cases
Agent (AI Assistant)	The core of conversations — understands intent and generates responses	Customer service bots, internal Q&A, business assistants
Knowledge Base	Provides enterprise-specific knowledge for Agent to reference	Product manuals, internal policies, FAQ
Database	Lets Agent query structured data using natural language via Text2SQL	Order lookup, inventory queries, report analysis
Scheduled Tasks	Lets Agent automatically execute tasks on a schedule	Daily summary reports, periodic data checks
Tools	Lets Agent call external services to perform actions	Send emails, check weather, integrate with CRM
Code Interpreter	Executes Python in a sandbox for file processing and computation	Generate Word/presentations, data analysis, chart creation
Browser Tool	Controls a browser to navigate web pages, interact with elements, and capture screenshots	Operate websites without APIs, scrape data after login, automate web workflows
Voice Agent	Lets Agent serve customers through listening and speaking (Realtime / STT + LLM + TTS)	Phone customer service, IVR, voice queries, hands-busy scenarios
Skills	Defines multi-step reasoning and decision flows for Agent	Quoting processes, troubleshooting SOPs
Crawler	Automatically scrapes content from web pages and imports it into the Knowledge Base	Crawl official websites, scrape public information
Agent Teams	Organizes multiple specialized Agents into collaborative teams with handoff and delegation	Customer service routing, order/returns/recommendations multi-agent collaboration
Hook (Message Interception)	Automatically intervenes before messages enter AI and before responses are sent	PII masking, malicious prompt interception, response quality control

Not Sure What to Use?

Go to I Want to Do X — What Should I Use? to see common scenario comparisons.

Recommended Build Order

If this is your first time using MaiAgent, follow this order:

Step 1 → Create an Agent, set up role instructions (what role it plays, how it responds)
Step 2 → Build a Knowledge Base, upload documents or FAQ (give it something to reference)
Step 3 → Expand as needed: add Tools, Database, Skills (based on what capabilities your scenario requires)
Step 4 → Connect a conversation platform to go live (Web Chat, LINE, Messenger...)

You don't need to configure all modules at once. Start with Agent + Knowledge Base, then gradually expand capabilities.