> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/conversations.md).

# 客服對話與串接平台

- [選擇串接平台](https://docs.maiagent.ai/conversations/choose-channel.md)
- [內部問答的功能](https://docs.maiagent.ai/conversations/explain.md): 直接在平台上與 AI 助理問答，相關對話不在外部設備上顯示。適用於內部資料的處理、教育訓練等用途。
- [Web Chat 介紹總覽](https://docs.maiagent.ai/conversations/web-chat.md): 本篇將介紹 Web Chat 互動功能及自定義介面，讓您打造符合企業風格的 Web Chat 服務
- [串接對話平台：網站](https://docs.maiagent.ai/conversations/web-chat/website.md)
- [以聯絡人 Source ID 免登入對話](https://docs.maiagent.ai/conversations/web-chat/source-id-access.md): 讓您網站上已登入的使用者帶著自己的使用者編號（Source ID）直接對話，不必再登入一次。平台會依此編號對應到一位聯絡人，未經您後端簽章的請求則無法冒用任何人的身分。
- [引用來源顯示](https://docs.maiagent.ai/conversations/web-chat/citation-display.md)
- [Markdown 渲染](https://docs.maiagent.ai/conversations/web-chat/markdown-rendering.md)
- [MaiGPT 視窗模式嵌入](https://docs.maiagent.ai/conversations/web-chat/maigpt-embed.md): 以 MaiGPT 視窗模式將 ChatGPT 風格的完整對話介面直接嵌入您的網站，並可開放深度研究與工具開關。
- [對話平台設定總覽](https://docs.maiagent.ai/conversations/platform-settings.md): 對話平台設定頁的分頁地圖：怎麼進入、每個分頁管什麼、哪些平台有哪些分頁；「一般」群組的五個分類各有子頁詳細說明。
- [基本設定](https://docs.maiagent.ai/conversations/platform-settings/basic-settings.md): 網頁對話平台的基本設定：平台名稱、綁定的 AI 助理、返回地址、自訂域名、允許嵌入的網域，以及公開訪問 URL 與三種嵌入方式。
- [外觀設定](https://docs.maiagent.ai/conversations/platform-settings/appearance-settings.md): 網頁對話視窗的外觀：品牌資產（Logo、大頭貼、技術支援 Logo、聊天按鈕圖示）、顯示設定、淺色與深色主題的顏色與效果，右側即時預覽。
- [回覆等待樣式](https://docs.maiagent.ai/conversations/platform-settings/loading-display.md): 自訂 Web Chat 等待回覆時的顯示風格——文案敘事或品牌動畫，打造符合品牌調性的等待體驗
- [功能設定](https://docs.maiagent.ai/conversations/platform-settings/function-settings.md): 對話平台的功能設定：基本功能、AI 互動功能、Hook 處理標記、工具顯示模式、提問集選項顯示模式，以及 AI 感知設定（使用系統時間、傳送者名稱、位置資訊回答）與時區規則。
- [互動設定](https://docs.maiagent.ai/conversations/platform-settings/interaction-settings.md): 網頁對話視窗的互動行為：開場白、對話開始問題、開場白選項納入 Agent 上下文、對話顯示設定（延續上次對話、歷史對話列表、閒置計時器）、滿意度問卷、額度用完提示訊息。
- [串接對話平台：LINE](https://docs.maiagent.ai/conversations/line.md)
- [串接對話平台：FB Messenger](https://docs.maiagent.ai/conversations/fb.md)
- [串接對話平台：Telegram](https://docs.maiagent.ai/conversations/connect-telegram.md)
- [串接對話平台：Microsoft Teams](https://docs.maiagent.ai/conversations/teams.md)
- [串接對話平台：WhatsApp](https://docs.maiagent.ai/conversations/whatsapp.md)
- [串接對話平台：Email](https://docs.maiagent.ai/conversations/email.md)
- [串接對話平台：Slack](https://docs.maiagent.ai/conversations/slack.md)
- [串接對話平台：LINE WORKS](https://docs.maiagent.ai/conversations/line-works.md)
- [串接對話平台：Team+](https://docs.maiagent.ai/conversations/team-plus.md)
- [所有對話的功能](https://docs.maiagent.ai/conversations/reply.md)
- [對話檢視器](https://docs.maiagent.ai/conversations/conversation-viewer.md): 檢視完整對話內容與詳細資訊
- [客服轉真人設定](https://docs.maiagent.ai/conversations/human-handoff.md): 讓 AI 助理在需要時把對話轉接給真人客服：轉接條件、提示訊息、服務時間、派工規則與內部通知的完整設定說明。
- [真人客服接手與回覆](https://docs.maiagent.ai/conversations/human-handoff/human-handoff-operations.md): 真人客服的日常操作：收到轉接通知、接手對話、回覆使用者、轉派同事、轉回 AI，以及查看使用者的滿意度回饋。
- [轉真人客服通知](https://docs.maiagent.ai/conversations/human-handoff/handoff-notification.md): 當對話被指派給真人客服時，透過通知中心、Email 或 Webhook 主動通知內部人員與外部系統
- [收件匣搜尋](https://docs.maiagent.ai/conversations/inbox-search.md): 快速搜尋與過濾收件匣對話
- [對話平台分析](https://docs.maiagent.ai/conversations/inbox-analysis.md): 針對單一對話平台的對話資料，使用 AI 自動分析主題分群、解決率與改善建議
- [Webhook](https://docs.maiagent.ai/conversations/webhook.md): Webhook 回呼整合：把 AI 助理的回覆即時傳送到你自己的系統——客服系統整合、即時通知推送、對話記錄歸檔、內部流程自動化。


---

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