> For the complete documentation index, see [llms.txt](https://docs.maiagent.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.maiagent.ai/conversations.md).

# 客服對話與串接平台

- [選擇串接平台](https://docs.maiagent.ai/conversations/choose-channel.md)
- [內部問答的功能](https://docs.maiagent.ai/conversations/explain.md): 直接在平台上進行與 AI 助理 問答，相關對話不在外部設備上顯示。適用於內部資料的處理、教育訓練等用途。
- [Web Chat 介紹總覽](https://docs.maiagent.ai/conversations/web-chat.md): 本篇將介紹 Web Chat 互動功能及自定義介面，讓您打造符合企業風格的 Web Chat 服務
- [串接對話平台：網站](https://docs.maiagent.ai/conversations/web-chat/website.md)
- [引用來源顯示](https://docs.maiagent.ai/conversations/web-chat/citation-display.md)
- [Markdown 渲染](https://docs.maiagent.ai/conversations/web-chat/markdown-rendering.md)
- [串接對話平台：LINE](https://docs.maiagent.ai/conversations/line.md)
- [串接對話平台：FB Messenger](https://docs.maiagent.ai/conversations/fb.md)
- [串接對話平台：Telegram](https://docs.maiagent.ai/conversations/connect-telegram.md)
- [串接對話平台：Microsoft Teams](https://docs.maiagent.ai/conversations/teams.md)
- [串接對話平台：WhatsApp](https://docs.maiagent.ai/conversations/whatsapp.md)
- [串接對話平台：Email](https://docs.maiagent.ai/conversations/email.md)
- [串接對話平台：Slack](https://docs.maiagent.ai/conversations/slack.md)
- [所有對話的功能](https://docs.maiagent.ai/conversations/reply.md)
- [對話檢視器](https://docs.maiagent.ai/conversations/conversation-viewer.md): 檢視完整對話內容與詳細資訊
- [轉真人客服通知](https://docs.maiagent.ai/conversations/handoff-notification.md): 當對話被指派給真人客服時，透過 Email 與通知中心主動通知專員與主管，縮短接手反應時間
- [收件匣搜尋](https://docs.maiagent.ai/conversations/inbox-search.md): 快速搜尋與過濾收件匣對話
- [收件匣時區設定](https://docs.maiagent.ai/conversations/inbox-timezone-configuration.md)
- [對話平台分析](https://docs.maiagent.ai/conversations/inbox-analysis.md): 針對單一對話平台的對話資料，使用 AI 自動分析主題分群、解決率與改善建議
- [Webhook](https://docs.maiagent.ai/conversations/webhook.md)


---

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