# 文字客服

在企業客服工作中，面對大量且頻繁的客戶查詢，人工回覆不僅容易延遲，還會造成客服人員負擔過重，影響整體服務效率。許多重複性問題反覆出現，耗費大量時間處理，導致團隊難以將精力集中於更複雜的客戶需求與問題解決。

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.maiagent.ai/application/text.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.